95 Rooms in Rome

Poor service, should never booked this place. No internet no good communication pictures are different than reality. Very small room

The place is near the main station Termini, so it's very well accessible. Close to another subway station and very well situated in general. First problem was 'hidden' tourist fee(3,5€/person/night),which was actually at the very last page of room information-maybe it's common in Hotels.com but I haven't experienced it nowhere yet via Booking or Agoda. If there's written total price including all fees and taxes I expect this as a final price. After this a little bit arguing(and paying her the extra tourist fee) she would never answer the phone again if anything needed! I even wrote a sorry message that I found it hidden in the description. There's no excuse for not answering the phone again. There's was no heating in the room, just a broken air-conditioning that couldn't heat anything so we we're feeling cold for the first night and wanted to ask for some extra blanket or something but she never answered. The maid of course didn't understand english so nothing happened with it. We were also told that we would receive a SMALL breakfast the other day. First breakfast wasn't bad with a cup of cappuccino, a glass of orange juice and 2 sweets.Good quality but not what I expected from Continental Breakfast, bui it was served practically to our bed. The second breakfast only consisted of a cup of coffee and just one sweet. Not enough.24 hours access is a plus and very private too. Not everything worked well in the bathroom but ok. Good but the behaviour of the host was unacceptable.

Arrived at the hotel after 8pm to be told on the phone (after hours check in) that they were fully booked out and they had no reservation for us (even though we had a confirmation email from Expedia. We don’t know if this was a hotel error or an Expedia error but not great in a strange country, late at night and not able to speak the language. And certain no help forthcoming from the lady on the phone. Disappointing.

I went to Rome and Paola told me they didn't do business any longer with expedia, and the hotel was full. So not only did I get stranded in Rome on 9/26/2019, but here I am on 10/10/2019 and I am calling expedia 5:42am on hold for 10 minutes waiting to see why i have not received a credit. Not to mention i took insurance from them. EXPEDIA & INSURANCE FROM THEM IS NOT RELIABLE!!!! STAY AWAY FROM BOTH OF THEM OR SUFFER TIME LOSS. GOING TO CALL MY CREDIT CARD COMPANY AFTER THIS IF NOT RESOLVED. 28 TRIPS WITH THEM AND NOT THEY TREAT ME THIS WAY. NOT GOING TO LOSE THEM MONEY, NOTHING I CAN DO ABOUT THE TIME, BUT GOING TO SPREAD THE WORD!!!!

The place didn’t look like it had been cleaned in years. Footprints and other marks on the walls.

I arrive to the hotel and there was no one to give me the access. Wait 15 minutes, call the receptionist and no one show up. Had to look for other hotel and i didnt get a refund!!