Property policies
Check-in
Check-in Instructions
Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Check-in Special Instructions
Front desk staff will greet guests on arrival.
Important information
You need to know
- The seasonal pool will be open from March to November.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- This property advises that enhanced cleaning and guest safety measures are currently in place.
- Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
- Personal protective equipment, including masks, will be available to guests.
- Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff.
Fees and extras
Mandatory fees
You'll be asked to pay the following charges at the property:
- Resort fee: USD 55 per accommodation, per night
The resort fee includes:
- Pool access
- Fitness center access
- Fitness/yoga classes
- Internet access
- Newspaper
- In-room coffee
- Concierge/valet service
- Parking
- Additional inclusions
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Optional fees
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Breakfast fee: between USD 16 and USD 25 for adults, USD 16 and USD 25 for children (approximately)
- Pet fee: USD 150 per accommodation, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Location
Located in Calistoga, Calistoga Ranch, Auberge Resorts Collection Napa Valley is in the mountains, within a 15-minute drive of Calistoga Hot Springs and Culinary Institute of America. This 5-star hotel is 4 mi (6.4 km) from Sterling Vineyards and 4.3 mi (6.9 km) from Castello di Amorosa.
Dining
Enjoy local cuisine at The Lakehouse, a restaurant which features a bar, or stay in and take advantage of the 24-hour room service. Cooked-to-order breakfasts are available daily from 7:30 AM to 10 AM for a fee.
Rooms
Treat yourself to a stay in one of the 50 guestrooms, featuring fireplaces. Rooms have private furnished balconies or patios. DVD players and iPod docking stations are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.
Amenities
Relax at the full-service spa, where you can enjoy facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a spa tub, and a fitness center. Additional features at this hotel include concierge services, supervised childcare/activities, and gift shops/newsstands.
Business, and other amenities
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 3 meeting rooms available for events. Free valet parking is available onsite.