Equinoxe by Tremblant Platinum

Quiet in the mountain Checking in and getting into the property is a challenge

Quiet in the mountain Checking in and getting into the property is a challenge

Great view quite clean, but in terms of the property, much improvement is needed. The fitted sheets were too small for the mattress in the master bedroom, the TV did not work in the master bedroom, the frying pans provided were badly used and not non-stick, no dish sponges were provided, the main shower barely had any water pressure, the toilets don't flush well. As for the shuttle service, there was no indication from the staff about how to get back to the unit from.the Tremblant Village. We ended up having to walk through the forest at night to make it back (no one picked up the phone when we called in desperation). And lastly, one of the receptionists couldn't speak English or French well at all. Communication was very difficult with that man, and he responded rudly when I asked which language was easier for him, because I am fluent in both. Staff should be able to communicate clearly.

The property was a nice area with great views! The family and I were very happy with everything! The pool was close by for the kids. We loved it so much we are planning on coming back next year. The area we stayed at was quiet and peaceful. Can’t wait for next year!

The property was a nice area with great views! The family and I were very happy with everything! The pool was close by for the kids. We loved it so much we are planning on coming back next year. The area we stayed at was quiet and peaceful. Can’t wait for next year!

To start off, we had a wonderful time here, the view was amazing, the kitchen well equipped and the apartment was clean. And overall our experience was great. But there were some things that need to be addressed. It is listed as having air conditioning but it did not work, I had it set at the lowest setting and the room never got cooler then 26 celsius. There was no welcome book with information about the place so we never had wifi. When checking in the person at the desk just handed me the keys with no information about anything, there was a front gate that had a keypad so I figured there was a code you had to enter but actually you had to manually put a key in to open it. A heads up at the front desk would of been nice. Also we are family with kids so we had a fair bit of luggage. You take an elevator from to parking garage up to your room so it would be nice if they had some luggage carts instead of making multiple trips. Again we had a great time and would come back, but these things should be addressed and a sorry or travel credit would of been appreciated at check out.