Extended Stay America Select Suites - Phoenix - North

It is a quiet area

I HATE this place IT WAS A NIGHTMARE! So bad I only stayed one night and paid for 3. When I got there the front desk was unoccupied and I waited 20 mins to be helped, the lady did not know how to operate the computer and kept messaging my reservation up or something she needed help with and finally called a coworker to help After 20 mins. She also insisted my dog is NOT a service dog and told me what he is trained for a dog can not do and argued with me about it until I had to show her what he is trained to do. I had a female guest over that stole my room key and when I was not at my room the female went to the front desk and the hotel employee reprogram med the key she presented to open my room. The female called me and told me she was inside my room. I asked her to leave before I returned. When I returned she was still in my room and became resistant and argumentative when I asked her to leave again. To avoid a confrontation I left my room and called the front desk to ask her to leave the room. The employee said no it is my fault I invited her over earlier and hung up on me. I called the customer service number again to speak with somebody in charge . The employee that took my call said he called the hotel employee it is not their job to clear rooms of unauthorized people and told me The only option I have is to end my reservation early and check out of my room. I still had 2 nights left and was forced to check out since hotel management would not ask them to leave

Hotel is very clean and close to any major Phoenix highways. Had a few issues that addressed asap. Overall good deal.

Smells and dirty

Check in was very fast. My mom and I were given a sufficient amount of directions to know what to do for our stay there. Cleanliness of room, bathroom and building was superb!

Our room was equipped with kitchen facilities, but not a coffee maker? No cups, no ice, no anything you would find at a typical hotel. It was super weird. They provided two towels, two wash cloths and a bath mat ( that couldn't be exchanged for a week) we were only there four days but, two towels for two adults for four days in a dry dusty area isn't enough. They were filthy by the second day. And I had to go buy some so we weren't drying off with dirty towels. Also when I booked the ad indicated grab and go breakfast, nope. Pet friendly ish , pets are not allowed in the elevator. The smoke alarm went off in the middle of the night, I have no idea why, or if it was just our room, but nothing smoky was going on in there. This felt a lot like a studio apartment situation with several long term residents , which is fine everyone was friendly (except that one lady) but it really wasn't what I expected it to be when booking. Long term may be ok but bring dishes and towels you'll need them. and if you drink coffee you should explore options for that because you won't be getting any here.