Fletcher Hotel - Restaurant Carlton

I had a pleasant stay. The room was spacious and clean. Unfortunately the dated decor lets it down a bit.

Some floors are redone recently, but the most of the interior is quite dated. Staff is friendly, service good and the breakfast is plenty.

Standard business hotel in a business estate. Rooms were pretty tired but completely functional.

Pet friendly hotel and close to the ferry port. This is my second stay here.

Noisy as very near busy road. Hotel is old and worn and in need of refurbishment. No air conditioning so with windows open you hear all the traffic noise and a little difficult obtaining a fan. A bit disorganised in particular at the bar but not helped by restrictions on Covid. We arrived a little early check was 3pm a we knew that but the receptionist did not even try to check I’d the rooms were ready and that was at 2.45, oh well you live and learn and the Dutch are normally much more helpful and nice. Personally I would avoid if you have the choice. WiFi is very good.

WORST HOTEL STAY IN MY LIFE! You couldn’t pay me to stay in this hotel again. The staff were rude, insincere and useless. We had several big bags, a dog and one of us was heavily pregnant. When we checked in, the concierge asked if we had any COVID symptoms to which we said no. His response “keep it that way”. That in itself sums up the rudeness of the hotel staff. We asked if anyone could help us to our room and the concierge smirked, and all he offered was a trolley. So we struggled with our bags and got to the room. It was disgusting. Marks and stains everywhere, the tv didn’t work, the lights didn’t work. Words can’t describe how vile the room was. We were only staying one night so decided to just deal with it and headed down to the bar for food. We waited an age to be served, and when we asked if they had anything suitable to feed our dog the waitress just looked at us, muttered something and went away. All they could offer was a steak, which was fine but this hotel is meant to be dog friendly. However, we were treated like leper’s by staff and guests because we had a dog (even though he was kept on a lead and away from everyone). When we finally got the food it was just as disgusting and vile as the room, as well as overpriced. The next morning we come down to our scheduled breakfast slot. We had to check out at 11 but the service was so slow and poor (they gave us the wrong order) we rushed to eat the food. Overall, this hotel offers nothing but sheer disappointment.