Golden Age Crystal Bodrum - All inclusive

I booked a family suite which include 2 bedrooms( one with a double bed plus a single bed and the other bedroom with a twin bed) in that hotel for 9 days. I contacted the hotel and asked the to set up the twin beds as a double bed as my partner and I wanted to stay there but when we got to the hotel the twin beds haven’t been set up and still were separated! Our room was at the ground floor and the room balcony faced swimming pool, basically the room was next to crowded swimming pool so I went to reception to ask them to change our room but amazingly I notice the receptionist can’t speak English! She called another colleague who couldn’t speak or understand much English and he promised me to change our room in 24 hours and that never happened. The hotel location is 40min drive to central Bodrum and the main harbour so you definitely need to rent a car otherwise have to pay 280 to 300 Turkish lira anytime want to go to central as there is not much to see in Gumusluk( hotel location). The hotel layout and buildings are nice but unfortunately the hotel is not well maintained. Toilet flush frame in our room was broken as well as the shower head holder, however, I asked them to repair it, but this did not happen. The room service was a disaster and we have to go to the reception anytime we wanted clean towels or toilet paper, sometimes cleaner was coming at 3 or 4 pm to clean the room which I never seen somewhere else before!

If only they focused on the cleaning, the place it's self was good, but the rooms were never cleaned, the floors never mopped the bedding for a full week never changed, and the towels the same, it was very hot last week we needed clean towels had to request them, the ones left on the floor that are your indication that you want new ones were folded and put up again. There was adults there during the day but at night it was all teenagers and young very young adults running the hotel. I had emailed prior to booking enquiries made about vegan options assured there was a full menu that would carter for me there was not. There was less than minimal I had to purchase my own non dairy milk. When I spoke to the chef's and kitchen staff the just shrugged their shoulders no help with it given. The pool area was lovely, even if the music was blaring Just a bit on the too loud side. The setting is lovely, the beach area is lovely regular shuttle bus service on the hour it is a short walk also, but the rooms and lack of cleaning really let's the place down. There are no footpaths so you won't be going for any walks in the location. Local bus service was great very reliable it's 1hr from Bodrum town for 20lira. The gym while it had 4 treadmills only 1 was working when spoke to staff they just shrugged their shoulders said they didn't know.

The hotel room was disgusting. Furthermore, if you are a black person, you should definitely not go to this hotel. Even the people that work at the hotel will be looking at you like an animal in a zoo. Nothing was well organised and barely no one speaks English!

It was all inclusive but snack bar, there's only hamburger and potato chips. And also very old rooms, far from beach.

Everything is perfect. We enjoyed our stay at this hotel where the staff are very friendly. The food is so delicious and there is a wide range of choices in the buffet. Special thanks for the manager Burak and all the staff.

I will never visit that hotel any more .. their services is so poor