Grand Hotel Tien Shan

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards; cash is not accepted

• If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Up to 3 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• No pets and no service animals are allowed at this property.

• Airport shuttle fee: KZT 8000 per vehicle (one-way, maximum occupancy 3)
• Early check-in fee: 100 percent of room rate (subject to availability)
• Late check-out fee: 100 percent of room rate (subject to availability)
• Crib (infant bed) fee: KZT 5000.0 per day
• Rollaway bed fee: KZT 10000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.