Property policies
Check-in
Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts major credit cards; cash is not accepted
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Check-in Special Instructions
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 4 and up. COVID-19 vaccination record requirement applies to all guests aged 18 and up. For more details, please contact the property using the information on the booking confirmation. Due to a temporary closure, the swimming pool, fitness facilities, and spa will be closed February 22-March 15, March 18-22, March 25-May 2, and May 7-December 21, 2024.
Important information
You need to know
- Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- The seasonal pool will be open from May 24 to September 21.
- Pool access available from 11:00 AM to 7:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.
- The negative COVID-19 test result requirement applies to all guests aged 4 and up. COVID-19 vaccination record requirement applies to all guests aged 18 and up.
Fees and extras
Mandatory fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
- A tax is imposed by the city: From 1 November - 29 February, EUR 4.00 per accommodation, per night
- A tax is imposed by the city: From 1 March - 31 October, EUR 10.00 per accommodation, per night
We have included all charges provided to us by the property.
Optional fees
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
General description
Near Folklore Museum
Location
A stay at Grand Serai Congress & Spa places you in the heart of Ioannina, within a 10-minute walk of Zosimaia Library and Folklore Museum. This luxury hotel is 0.7 mi (1.2 km) from Art Gallery of Epirus Studies and 0.8 mi (1.2 km) from Archaeological Museum of Ioannina.
Dining
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 7:30 AM to 10:00 AM.
Rooms
Make yourself at home in one of the 216 guestrooms featuring refrigerators and minibars. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Amenities
Treat yourself with massages, body treatments, and facials. You can take advantage of recreational amenities such as a fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Business, and other amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Ioannina? This hotel has 549 square feet (51 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.