Hotel Diamante Negro - Salvador

Terrible experience, avoid booking this hotel! There was a misbilling issue occurred between hotel and Expedia, the hotel urged me to pay what I paid before so I double charged, I asked them to contact Expedia however they keep calling me by the phone and never gave me peace during my stay, they even dropped a letter threatening me to leave and whilst I was in shower the door knocked m, the hotel staff called police, after my explanation and proof of payment they still obliged me to pay the entire bill and sue to Expedia, I had no other option and paid twice. The issue has been escalated to Expedia but they never even attempted to intervene nor contacted to hotel to resolve the problem. charged by the hotel. All I received is the constant threat and disturbance despite the money paid twice, absolute unethical behaviour and inhumane service! I will share this experience all platforms so the travellers can be aware of.

Great location. 5 minutes walk to the beach and to the bus stop to airport and to city and Pelurinho. Quiet neighborhood. Nearby very good food and a supermarket. Hotel renovated but not yet completed. Room small, but comfortable and sufficient for one person. However, the bathroom is very small. The air conditioning is a bit noisy. The room has a fridge. Daily cleaning, white sheets and towels. The staff are very friendly.

The ceiling started pouring water onto the bed. The staff kind of just shrugged and didn’t offer us anything. Granted they only spoke portugese and we were leaving shortly after but still.

Inexperienced personal, did not know how to deal with people. 30 minutes to do the check in