The front desk is open during the following times:
- Monday - Friday: 6 AM - 2 PM
- Saturday - Sunday: 8 AM - 2 PM
The check-in location differs from the property location. Check-in location: [Hotel Gaststätte "Treffpunkt" Erftpassage, Bergheim 50126]. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.