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Hotel Pullman ZamZam Makkah

Hotel Pullman ZamZam Makkah

Hotel

Abraj Al-bait.

The hotel offers clean rooms and friendly staff, enhancing guest experiences.

Reviews summary

All
AHMED, Aug 2023
Thank you to all the staff at Pullman Zamzam Hotel for their care for us, and to Mr. Ryan and all the reception staff. A beautiful hotel, cleanliness, close to the Haram, the suites are renewed, the stay was beautiful, thank God, I will repeat the visit, God willing.
Tahani, Nov 2024
Positive: # Location, very close to Haram # breakfast is amazing # easily to reach # comfy and big beds Negative: # very outdated rooms # bad smell and mold in bathroom # only hot water available # room service only enters room if you are present
Sümbül, Oct 2023
A beautiful and comfortable hotel directly on the Haram, and its price is good. I am thinking of repeating the visit again. The staff were truly top-notch in cooperation and facilitated some matters for us. They deserve great thanks. The rooms are considered clean, and they have a quick response in services.
tariq, Jun 2018
A distinguished residence near the Grand Mosque. The staff's service is high-class. The level of cleanliness is good. The facilities are good, and it would be preferable to have a dedicated elevator from the tower entrance to the hotel lobby without stopping, to facilitate guests' travel. The overall foundation is very good, although some of the foundation parts are old and need replacing.
🇪🇬
Ahmed, Apr 2025
Every time I go to Mecca, I stay there and I always have problems with the check-in, but this last trip was the best and most beautiful trip. Quick check-in, attentive staff, high cleanliness, they bring you whatever you want. Thank you.
🇸🇦
Sultan, Jan 2025

Amenities

Amenities for Hotel Pullman ZamZam Makkah

Wi-Fi

Wi-Fi

Front desk

Front desk

Smoking area

Smoking area

ATM

ATM

Lifts

Lifts

Concierge

Concierge

Laundry service

Laundry service

Conference room

Conference room


Internet Access

Internet Access

Wi-Fi

Parking & transportation

Parking & transportation

Valet parking

Extra charge

Limousine service

Front desk services

Front desk services

Front desk

24 hour

Concierge

Laundry service

Dry cleaning service

Luggage storage

Bellboy

General

General

Lifts

ATM

Multilingual staff

Business centre

Library

Smoking area

Conference room

Accessibility

Accessibility

Wheelchair accessible

Wheelchair accessible rooms

Roll-in shower

Food & drink

Food & drink

Breakfast

Extra charge

Café

FAQs

FAQs for Hotel Pullman ZamZam Makkah

Have a specific question in mind?

Check our FAQ section to find answers to commonly asked questions. Explore popular topics and find the information you are looking for.

The check-in time at Hotel Pullman ZamZam Makkah is 16:00 and the check-out time is 12:00.
Property is located in Abraj Al-bait., Mecca, Saudi Arabia.

Pullman ZamZam Makkah attentive and knowledgeable staff is dedicated to provide impeccable service, ensuring that your dining experience is seamless and memorable. Savor a culinary journey at Al Zahra Restaurant in Pullman ZamZam Makkah, providing a rich experience with international, Arabian and Asian cuisines, served in a truly Islamic ambiance. The Tea Garden Lounge is an ideal place to indulge in a selection of freshly baked Arabic and French pastries, light meals and refreshing drinks. Room service is available, allowing guests to enjoy gourmet meals in the comfort of their rooms.

, Hotel Pullman ZamZam Makkah
The top amenities available at Hotel Pullman ZamZam Makkah includes Wi-Fi, 24 hour Front desk, Smoking area, ATM, Lifts.
Yes, free cancellation is available. However, it is recommended to review the cancellation policy carefully before making a booking.
Distances are displayed to the nearest 0.1 mile and kilometer.

The Clock Towers - 0.1 km / 0.1 mi
Great Mosque of Makkah - 0.2 km / 0.1 mi
King Fahad Gate - 0.4 km / 0.2 mi
Souk Al-Khalil - 0.5 km / 0.3 mi
Well of Zamzam - 0.5 km / 0.3 mi
Maqam Ibrahim - 0.6 km / 0.3 mi
Kaaba - 0.6 km / 0.3 mi
Black Stone - 0.6 km / 0.3 mi
Alkhalil Courtyard - 0.6 km / 0.4 mi
Al-Salam Gate - 0.7 km / 0.4 mi
Safa and Marwah - 1 km / 0.6 mi
60th Street - 1.2 km / 0.8 mi
As-Haabee Exhibition - 1.5 km / 0.9 mi
Masjid Al-Jinn - 2 km / 1.2 mi
Al Malaa Cemetery - 2.3 km / 1.4 mi

The nearest major airport is King Abdulaziz Intl. Airport (JED) - 93.3 km / 58 mi

, Hotel Pullman ZamZam Makkah

Attractions

Points of interest

  • Distances are displayed to the nearest 0.1 mile and kilometer.
  • The Clock Towers - 0.1 km / 0.1 mi
  • Great Mosque of Makkah - 0.2 km / 0.1 mi
  • King Fahad Gate - 0.4 km / 0.2 mi
  • Souk Al-Khalil - 0.5 km / 0.3 mi
  • Well of Zamzam - 0.5 km / 0.3 mi
  • Maqam Ibrahim - 0.6 km / 0.3 mi
  • Kaaba - 0.6 km / 0.3 mi
  • Black Stone - 0.6 km / 0.3 mi
  • Alkhalil Courtyard - 0.6 km / 0.4 mi
  • Al-Salam Gate - 0.7 km / 0.4 mi
  • Safa and Marwah - 1 km / 0.6 mi
  • 60th Street - 1.2 km / 0.8 mi
  • As-Haabee Exhibition - 1.5 km / 0.9 mi
  • Masjid Al-Jinn - 2 km / 1.2 mi
  • Al Malaa Cemetery - 2.3 km / 1.4 mi
  • The nearest major airport is King Abdulaziz Intl. Airport (JED) - 93.3 km / 58 mi

About the property

Property policies

Check-in

  • Check-in: From 04:00 pmIn case of late Check-in please contact Almosafer or the property directly to avoid cancellation
  • Check-out: Until 12:00 pm

Check-in Instructions

In accordance with directives issued by the relevant authorities for Hajj Season 1446 AH, guest check-in at all hospitality facilities in Makkah is prohibited during the Hajj season, except for individuals holding an official Hajj permit or a permit to enter Makkah issued by the authorized authorities.
Saudi citizens are exempt from this restriction, with a strict reminder that they are not permitted to perform Umrah during this period.
This restriction is effective from 1 Dhul-Qi'dah 1446 AH (corresponding to April 29, 2025) until 10 Dhul-Hijjah 1446 AH (corresponding to June 6, 2025).

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts major credit cards and cash
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in Special Instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Important information

You need to know

In accordance with directives issued by the relevant authorities for Hajj Season 1446 AH, guest check-in at all hospitality facilities in Makkah is prohibited during the Hajj season, except for individuals holding an official Hajj permit or a permit to enter Makkah issued by the authorized authorities.
Saudi citizens are exempt from this restriction, with a strict reminder that they are not permitted to perform Umrah during this period.
This restriction is effective from 1 Dhul-Qi'dah 1446 AH (corresponding to April 29, 2025) until 10 Dhul-Hijjah 1446 AH (corresponding to June 6, 2025).

  • Only Muslims are allowed to enter the holy cities of Mecca and Medina.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Alcohol is not served or permitted at this property.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.
  • Personal protective equipment, including masks, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities.
  • Contactless check-in and contactless check-out are available.
  • Enhanced food service safety measures are in place.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
  • This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).


Fees and extras

Optional fees

In accordance with directives issued by the relevant authorities for Hajj Season 1446 AH, guest check-in at all hospitality facilities in Makkah is prohibited during the Hajj season, except for individuals holding an official Hajj permit or a permit to enter Makkah issued by the authorized authorities.
Saudi citizens are exempt from this restriction, with a strict reminder that they are not permitted to perform Umrah during this period.
This restriction is effective from 1 Dhul-Qi'dah 1446 AH (corresponding to April 29, 2025) until 10 Dhul-Hijjah 1446 AH (corresponding to June 6, 2025).

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: 90 per person (approximately)
  • Valet parking fee: 400 per day
  • Early check-in fee: 400 (subject to availability)
  • Late check-out fee: 400 (subject to availability)
  • Rollaway bed fee: 400.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Property description

General description

In accordance with directives issued by the relevant authorities for Hajj Season 1446 AH, guest check-in at all hospitality facilities in Makkah is prohibited during the Hajj season, except for individuals holding an official Hajj permit or a permit to enter Makkah issued by the authorized authorities.
Saudi citizens are exempt from this restriction, with a strict reminder that they are not permitted to perform Umrah during this period.
This restriction is effective from 1 Dhul-Qi'dah 1446 AH (corresponding to April 29, 2025) until 10 Dhul-Hijjah 1446 AH (corresponding to June 6, 2025).

  • License number: 10001442
  • Commercial Registration No: 4031048150

Experience the most thrilling stay in a spiritual atmosphere of Makkah while staying at Pullman ZamZam, that will place you right before Masjid Al-Haram allowing you to perform your Umrah and make the best of your time while enjoying the divine serenity of Makkah.

Standing tall at the heart of the Muslim world, Pullman ZamZam Makkah is located in the spectacular Clock Tower Complex facing the holy Kaaba and has direct access to Masjid Al Haram. A mere stroll away, guests can easily immerse themselves in the divine atmosphere of Masjid Al Haram, Kaaba and Zamzam Well engaging in prayers and rituals.
In conclusion, Pullman ZamZam Makkah makes every Muslim’s dream come true through offering magical direct views over the holy Kaaba combined with top notch services. Book your stay now at Pullman ZamZam Makkah and guarantee the best rate for your accommodation!

The property will be renovating from July 19 2023 to July 15 2025 (completion date subject to change). The following areas are affected:
Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Location

Situated in the admired Makkah, Pullman ZamZam Makkah is iconically located in the immediate vicinity of the Holy Mosque near to Al-Masjid al-Haram King Fahd Gate making it an ideal choice for pilgrims. Al Masjid al-Haram and the Holy Kaaba are just a milestone from the hotel, allowing guests to partake in the spiritual energy of the holiest sites in Islam. For a more comprehensive exploration of Arab culture, Makkah Museum and Assalamu Alaika Ayyuha Annabi Museum are must-visit attractions. The hotel is easily accessible with the Al Haramain High-Speed Rail Station providing convenient transportation options.

Dining

Pullman ZamZam Makkah attentive and knowledgeable staff is dedicated to provide impeccable service, ensuring that your dining experience is seamless and memorable. Savor a culinary journey at Al Zahra Restaurant in Pullman ZamZam Makkah, providing a rich experience with international, Arabian and Asian cuisines, served in a truly Islamic ambiance. The Tea Garden Lounge is an ideal place to indulge in a selection of freshly baked Arabic and French pastries, light meals and refreshing drinks. Room service is available, allowing guests to enjoy gourmet meals in the comfort of their rooms.

Rooms

Have a unique chance to astonish yourself with a sight of the graceful Kaaba from the middle of your room at Pullman ZamZam Makkah. Hotel rooms and suites provide an exceptionally cozy accommodation with a serene ambiance tailored for those with religious or spiritual inclinations all linked via individually controlled sound system to the Holy Mosque. Pullman ZamZam Makkah offers you a variety of world class services mixed by superior amenities in its accommodations such as, tea-coffee making facility, Wi-Fi, sofa and TV. Also, a warm bath in your bathroom that includes toiletries, hairdryer and a bathtub can help you relax after a long day.

Amenities

Pamper yourself with a visit to the spa, which offers massages. This Art Deco hotel also features complimentary wireless internet access, concierge services, and shopping on site.

Business, and other amenities

Featured amenities include limo/town car service, a computer station, and complimentary newspapers in the lobby. Planning an event in Makkah? This hotel has 1076 square feet (100 square meters) of space consisting of conference space and meeting rooms.