Property policies
Check-in
Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher and a first aid kit
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Check-in Special Instructions
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Guests must contact this cruise ship 2 days in advance to arrange transportation from Hanoi- Old Quarter or Hanoi Opera House, which is 2 hours away by car. A roundtrip daily transfer from Hanoi to Ha Long departs between 9 AM and 9:30 AM, at USD 35 per passenger. Following the cruise, a van will transport guests back to Hanoi.
Important information
You need to know
- One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
Fees and extras
Mandatory fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Christmas Eve (24 December) Gala Dinner per adult: VND 1155000
- New Year's Day (1 January) Gala Dinner per adult: VND 1155000
- New Year's Day (1 January) Gala Dinner per child: VND 578000 (from 5 to 11 years old)
We have included all charges provided to us by the property.
Optional fees
- Airport shuttle fee: VND 40 per person (roundtrip)
- Airport shuttle fee per child: VND 40 (roundtrip)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
General description
In Ha Long (Bai Chay)
Location
This vessel pulls anchor and sets sail from Ha Long for at least part of your stay.
Dining
Enjoy local and international cuisine at Restaurant, a restaurant where you can take in the ocean view, or stay in and take advantage of the 24-hour room service. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges.
Rooms
Make yourself at home in one of the 18 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Amenities
Pamper yourself with onsite massages or enjoy recreation amenities such as a fitness center. This cruise ship also features complimentary wireless internet access, concierge services, and a television in a common area. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Business, and other amenities
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).