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United Arab Emirates
Abu Dhabi
Nurai Island Resort
Nurai Island Resort
Sheikh Khalifah Bin Zayed
Dear Hazel
Rabeah, Feb 2024
Upon arriving, we were greeted warmly by the friendly staff, indicating a promising start to our stay. However, as our experience unfolded, it became evident that there are areas in need of significant improvement, particularly in staff training and communication.
One notable issue was the lack of training in handling client requests and complaints. While the staff remained courteous throughout our interactions, it was apparent that they struggled to address our concerns effectively. For instance, when we requested a late checkout, we were granted the extension but later received a call from reception asking when we plan to vacate our room. This lack of communication among staff members was concerning and disrupted our experience.
Furthermore, upon dining at the hotel restaurant, we noticed a lack of ambiance due to the absence of background music. When inquired, our waiter mentioned that he used his personal phone to stream music, but it frequently encountered issues, resulting in silence. This not only detracted from the overall dining atmosphere but also reflected a lack of proper equipment and preparation on the part of the establishment.
A proper orientation could have enhanced our experience and provided valuable information about the hotel's amenities and services. Unfortunately, this aspect was overlooked, leaving us feeling disoriented and uninformed.
In conclusion, while the hotel shows potential with its friendly staff, there is a clear need for improvement
Khader, Feb 2024
Special memory
Ahmad, Dec 2023
This property is classed as a 5* but it's more like a 4*. The advert says personalized villa but there is nothing personalized about it at all.
It's small things that I dont consider it to be a 5*, such as;
Seating area to eat outside but no lights so had to use iphone light to see what we were eating. Furniture is not in-keeping with the theme of the place and the tables are from ikea.
We took our dog and paid for the privilege however had to follow up for the dog bed and bowls.
No welcome card, they put a letter through the door on the last day and wrote 'Mr' instead of 'Miss'.
Room service food is not great, the fries were cold and pretty hard.
Small world problems I know but for the price, there are better places to stay.
Poppy, Oct 2023
everything.
Abdulaziz, Aug 2023
It was amazing stayed
khaled, Aug 2023
Amenities
Amenities for Nurai Island Resort
FAQs
FAQs for Nurai Island Resort
Have a specific question in mind?
Check our FAQ section to find answers to commonly asked questions. Explore popular topics and find the information you are looking for.
What are the check-in and check-out times at Nurai Island Resort?
The check-in time at Nurai Island Resort is 15:00 and the check-out time is 12:00.
Where is the Nurai Island Resort property located?
Property is located in Sheikh Khalifah Bin Zayed, Abu Dhabi, United Arab Emirates.
What are the dining options available at Nurai Island Resort?
Enjoy Regional cuisine at Frangipani, one of the resort's 3 restaurants, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee., Nurai Island Resort
What are the top amenities available at Nurai Island Resort?
The top amenities available at Nurai Island Resort includes Pets not allowed, Pool bar, Wi-Fi, Shuttle to airport, Swimming pool.
Is free cancellation available?
Yes, free cancellation is available. However, it is recommended to review the cancellation policy carefully before making a booking.
What are the closest top attractions near Nurai Island Resort?
Distances are displayed to the nearest 0.1 mile and kilometer.
Soul Beach - 11.7 km / 7.2 mi
Corniche Beach - 19.3 km / 12 mi
Al Raha Beach - 42.8 km / 26.6 mi
Does Nurai Island Resort have a pool?
Nurai Island Resort offers pool access.
Is parking available at Nurai Island Resort?
Nurai Island Resort offers parking.
Attractions
Points of interest
About the property
Property policies
Check-in
Check-in: From 03:00 pm To 12:00 am
In case of late Check-in please contact Almosafer or the property directly to avoid cancellationCheck-out: Until 12:00 pm
Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Outside food is not permitted on the premises.
- Up to 3 visitors are permitted in guest villas between 10 AM and 7 PM. Cover charges apply.
Check-in Special Instructions
Guests must transfer via boat to the property. Guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The check-in location differs from the property location. Check-in location: [Check In at welcome center]. If you arrive at the property after hours, you'll need to check in at an alternate location: [Reception instead of welcome center]. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Important information
You need to know
- Only registered guests are allowed in the guestrooms.
Fees and extras
Mandatory fees
A cover charge is payable onsite for visitors of registered guests: 350 per adult and 250 per child.
Optional fees
- Fee for buffet breakfast: approximately 150 to 300 for adults, and 75 to 150 for children
- Airport shuttle fee: 600 per person (one-way)
- Airport shuttle fee per child: 250 (one-way), (from 5 to 12 years old)
- Early check-in is available for a fee (subject to availability)
- Late check-in fee for check-in between 1:00 AM and 6:00 AM
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: 600.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Property description
General description
Nurai Island Resort Abu Dhabi offers a secluded beachfront retreat just off the coast, blending contemporary luxury with serene island living. Located 7.2 km from Soul Beach, this resort features elegant villas, some with private pools and direct beach access, providing a tranquil escape by the sea. Designed with modern architecture and light, airy interiors, the resort creates a peaceful atmosphere surrounded by pristine waters.
Guests can enjoy a variety of activities, including tennis, mini golf, snorkeling, and scuba diving. The resort also offers a spa, a fitness center, and multiple dining options serving international cuisine. A dedicated concierge service ensures a seamless experience.
With its exclusive island setting and upscale amenities, Nurai Island Resort Abu Dhabi delivers a relaxing getaway while remaining within easy reach of Abu Dhabi's vibrant attractions. For those seeking inspiration, pictures of Nurai Island Resort showcase its stunning coastal beauty.
Location
With a stay at Nurai Island Resort in Abu Dhabi, you'll be by the sea, and 12 mi (19.3 km) from Corniche Beach and 7.2 mi (11.7 km) from Soul Beach. This beach resort is 26.6 mi (42.8 km) from Al Raha Beach.
Dining
Enjoy Regional cuisine at Frangipani, one of the resort's 3 restaurants, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee.
Rooms
Make yourself at home in one of the 32 air-conditioned rooms featuring private pools. Rooms have private furnished patios. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries.
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including an outdoor pool and a sauna. Additional features at this resort include complimentary wireless internet access, concierge services, and a picnic area. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Business, and other amenities
Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Renovations
This property is closed from April 1 2024 to February 18 2026 (dates subject to change). The property is closed during April and December. This property will be closed from April 1 2024 to February 21 2026 for renovations and will resume operation once the renovation is complete (completion date subject to change).
