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Puyuhuapi Lodge & Spa
Puyuhuapi Lodge & Spa
Bahía Dorita s/n
EXCELLENT SERVICE, EXCELLENT PEOPLE
THEODOR, Apr 2025
Our stay at Puyuhuapi Lodge was, regrettably, far below expectations. To begin with, one must book the boat to access the hotel, which is understandable; however, despite having two boats, several guests were left waiting for 20 minutes due to limited space. Upon arrival, we were greeted with a welcome drink and a group briefing on the hotel’s facilities, yet no one mentioned the need to book the boat for departure. The following morning, I was informed that the boat was fully booked, causing considerable stress as we had to continue our journey south. Fortunately, we managed to secure a spot thanks to other guests postponing their departure—hardly the standard of organisation one expects.
The hotel itself is charming, with spectacular views and a tranquil atmosphere. Breakfast was delightful, and both the bar and restaurant offered well-prepared dishes. However, the outdoor pools were disappointing—poorly maintained, with only two out of three operational and the water noticeably cold despite being advertised as hot springs. Ironically, there were also issues with hot water in the showers. After waiting over 10 minutes, I was forced to endure a cold shower.
Additionally, the senderos (trails) were poorly maintained, which was disheartening for those keen to explore. Given the price, I expected far more. If you seek hot springs or well-kept trails, I would suggest exploring other options.
Raul, Mar 2025
Otherworldly
Alex, Jan 2025
For the price this is not a good hotel. Pools abandoned, bathrooms lack maintenance with tile falling, inflexible with transportation. The restaurant has fallen in quality since last time I was there 4 years ago and there are no other options. Its a nice location isolated and quite with nice hot spring pools, but not worth the very high price. Plus now they charge extra for kayaks and spa.
Arturo, Dec 2023
The property was unique in its location and structure. We enjoyed the thermal baths, the hiking, the guided tour of the Ventisquiro Colgante and the delicious meals (they were able to accommodate our Vegan lifestyle.
-Peg, Feb 2020
Overall better maintenance of the facilities would be recommendable.
juan, Feb 2020
Amenities
Amenities for Puyuhuapi Lodge & Spa
FAQs
FAQs for Puyuhuapi Lodge & Spa
Have a specific question in mind?
Check our FAQ section to find answers to commonly asked questions. Explore popular topics and find the information you are looking for.
What are the check-in and check-out times at Puyuhuapi Lodge & Spa?
The check-in time at Puyuhuapi Lodge & Spa is 16:00 and the check-out time is 12:00.
Where is the Puyuhuapi Lodge & Spa property located?
Property is located in Bahía Dorita s/n, Cisnes, Chile.
What are the dining options available at Puyuhuapi Lodge & Spa?
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 8:30 AM to 10:00 AM., Puyuhuapi Lodge & Spa
What are the top amenities available at Puyuhuapi Lodge & Spa?
The top amenities available at Puyuhuapi Lodge & Spa includes Extra charge Shuttle to airport, Private beach, Front desk, Gym/fitness centre, Spa/health club.
Are there rooms designated for smoking or non-smoking?
This hotel offers non-smoking rooms.
Is free cancellation available?
Yes, free cancellation is available. However, it is recommended to review the cancellation policy carefully before making a booking.
What are the closest top attractions near Puyuhuapi Lodge & Spa?
Distances are displayed to the nearest 0.1 mile and kilometer.
The preferred airport for Puyuhuapi Lodge & Spa is Balmaceda (BBA) - 276.1 km / 171.5 mi
, Puyuhuapi Lodge & SpaDoes Puyuhuapi Lodge & Spa have airport transportation?
Puyuhuapi Lodge & Spa offers airport transportation.
Attractions
Points of interest
About the property
Property policies
Check-in
Check-in: From 04:00 pm To 07:00 pm
In case of late Check-in please contact Almosafer or the property directly to avoid cancellationCheck-out: Until 12:00 pm
Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Check-in Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 8:00 AM - 11:30 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
Important information
You need to know
- One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- No pets and no service animals are allowed at this property.
Fees and extras
Mandatory fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).
We have included all charges provided to us by the property.
Optional fees
- Airport shuttle fee: USD 850 per vehicle (roundtrip, maximum occupancy 3)
- Spa fee: USD 20 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Property description
General description
By the ocean
Location
When you stay at Puyuhuapi Lodge & Spa in Cisnes, you'll be on the waterfront and within the vicinity of Austral Pier and Hanging Glacier. This beach hotel is within the region of Queulat National Park.
Dining
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 8:30 AM to 10:00 AM.
Rooms
Make yourself at home in one of the 30 individually decorated guestrooms. Rooms have private balconies. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and blackout drapes/curtains.
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After making a splash in one of the 5 indoor and 4 outdoor swimming pools, you can spend some time at the private beach. Additional features at this hotel include an arcade/game room, gift shops/newsstands, and a fireplace in the lobby.
Business, and other amenities
Featured amenities include a business center, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).