Property policies
Check-in
Check-in Instructions
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Check-in Special Instructions
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.
Important information
You need to know
- All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
- Cash transactions at this property cannot exceed EUR 2999.99, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation.
- The seasonal pool will be open from June to September.
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
Fees and extras
Mandatory fees
You'll be asked to pay the following charges at the property:
- Club Card: EUR 36 per person, per week
- A tax is imposed by the city: EUR 2.00 per person, per night, up to 10 nights. This tax does not apply to children under 10 years of age.
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Optional fees
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Pet fee: EUR 98 per pet, per week
- Late check-out fee: EUR 49.00 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Location
Located in Capo Rizzuto, Serenè Village is by the sea, within a 15-minute drive of Marine Protected Area Capo Rizzuto and Le Castella di le Castella. This 4-star hotel is 12.3 mi (19.8 km) from Santuario della Madonna Greca and 12.6 mi (20.3 km) from Aquarium CEAM.
Dining
Grab a bite to eat at one of the hotel's many dining establishments, which include 2 restaurants and 2 coffee shops/cafés. Unwind at the end of the day with a drink at the bar/lounge or the beach bar.
Rooms
Make yourself at home in one of the 480 air-conditioned guestrooms. Rooms have private furnished balconies. Digital television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and bidets.
Amenities
Relax and unwind with massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This hotel also features complimentary wireless Internet access, babysitting/childcare (surcharge), and gift shops/newsstands.
Business, and other amenities
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.