Shato City

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, mobile payments, and cash
• Mobile payment options include: Apple Pay and QQ Wallet
• Cashless transactions are available
• Noise-free guestrooms cannot be guaranteed

• If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
• Russian citizens: Adults (aged 14 and over) must present a valid internal passport at check-in (international Russian passports and driver's licenses are not accepted). Birth certificates must be presented for all Russian children (aged under 14) at check-in. If a Russian relative or legal guardian (rather than a parent) is traveling in Russia with a child under 14, that relative or legal guardian is also required to present documentation certifying authority to accompany child at check-in. Non-Russian citizens: Adults and children must present a valid passport, visa, and migration card at check-in.
• 24-hour pool access
• Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Up to 2 children 7 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
• Cashless payment methods are available for all transactions.

• Fee for cooked-to-order breakfast: approximately RUB 250 for adults and RUB 250 for children
• Airport shuttle fee: RUB 800 per person (one-way)
• Airport shuttle fee per child: RUB 400 (one-way), (up to 14 years old)
• Pet fee: RUB 500 per pet, per night
• Early check-in fee: 40 percent of room rate (subject to availability)
• Late check-out fee: 40 percent of room rate (subject to availability)
• Rollaway bed fee: RUB 1000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.