Stylish Quayside Apartment

Flat was nice. One of the nicest I’ve stayed in. Under sofas and hidden areas needed a good hoover. No salt or pepper Bed slats broken so had to be careful sitting on certain parts of the bed. No toilet roll. Tiny hand soap Tiny fairy liquid Washing machine didn’t work No parking however stats free parking Property on both numbers didn’t respond to any messages over three days Very poor comms No extra bin bags Buzzer panel worked which was great Sun didn’t hit balcony

Dirty and uncomfortable email to follow containing images and full update. Very disappointing.

Paid for the property on 2nd October. Confirmation received. Asked the property owner some questions, no response. Continued to message the owner for the following 2 months with no reply. Tried to call the number listed against the property and shockingly the number wasn’t in service. They didn’t even reply to HomeAways 48 hour contact notice. Now we’re going through the refund process which can take up to a month. Absolute joke. Should be removed from this site.

The location is the only positive point for this apartment. Parking not available due to previous tenants taking permit home with them. Laura and Gary from Newcastle boutique apartments who represent this apartment told me to park at a local car park and they would reimburse the costs. After checking out, all communications ceased and a payment was not made. As other reviews have mentioned, the apartment and the managing of are below par. If you just want to have a cheap night out in town with mates and don't mind a run down property with a bit of noise, at the right price, this plane may do. Anything else, I would avoid. No locks on doors, no toiletries, very dirty kitchen appliances, very tatty furniture. I would strongly suggest avoiding any apartment managed by Newcastle Boutique Apartments.

The checking was more difficult than it needed to be. The location was great. The loft was very sparse.

On the positive side we really enjoyed the view from this property, the spacious rooms and the central location. We found check in stressful as we didn’t receive the door code until after we’d arrived at the property despite having let them know our time of arrival. We didn’t find communication easy as we tended to get an automated reply that didn’t address the questions we had asked. The washing machine didn’t work. We sent a txt to notify them but did not receive any acknowledgement of the txt.