Property policies
Check-in
Check-in Instructions
Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Check-in Special Instructions
Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Important information
You need to know
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
- This property advises that enhanced cleaning and guest safety measures are currently in place.
- Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.
- Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.
- The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.
- The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.
Fees and extras
Optional fees
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Pet fee: USD 20.00 per pet, per night
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
General description
The outdoor pool free Wi-Fi and sweet spot near Dollywood steal the show at the SureStay Hotel by Best Western Pigeon Forge. At the two-story SureStay all 89 rooms come furnished with free Wi-Fi and cable TV as well as mini-fridges and coffeemakers. Cool down from the summer sun with a dip in the seasonal outdoor pool. If work brings you to town be sure to check out the business center. The hotel provides ice and vending machines plus free on-site parking. Pets are allowed for an additional fee. The SureStay Hotel offers a star-studded location in Pigeon Forge a block from fun-filled sites like the Smoky Mountain Opry and the Hatfield & McCoy Dinner Show. Kick up your heels six miles away at Dollywood. A 13-mile drive south leads to the Ober Gatlinburg Ski Area & Amusement Park. Guests are also four miles from Dolly Parton's Dixie Stampede and 11 miles from the Space Needle and Great Smokey Mountains National Park. McGhee Tyson Airport is 33 miles away.
Location
A stay at SureStay Hotel by Best Western Pigeon Forge places you in the heart of Pigeon Forge, within a 10-minute walk of Titanic Museum and WonderWorks. This hotel is 0.6 mi (1 km) from Hollywood Wax Museum and 1.5 mi (2.4 km) from Island at Pigeon Forge.
Dining
A complimentary continental breakfast is served daily.
Rooms
Make yourself at home in one of the 38 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as microwaves and coffee/tea makers.
Amenities
Make use of convenient amenities, which include complimentary wireless Internet access and tour/ticket assistance.
Business, and other amenities
Featured amenities include a 24-hour front desk and laundry facilities. Free self parking is available onsite.