The New Alexandra Hotel

First impressions were a tired, wonky old building with people sat smoking around the entrance. The check-in looked old and haphazard but the lad on duty was helpful, friendly and efficient. There is no lift. There were 80 stairs to the family rooms in the loft - OK for us but wouldn't suit some. The room surpassed my expectations, it looked like it had been recently refurbished and was spotlessly clean. Ideal size for a family. The full size bunk bed was big enough for my tall teen. Only one bin for everything though - no recycling. The bathroom was spacious, new and clean. Breakfast was 'interesting'. The young waitress was nice and did her best but service was a bit Fawlty Towers. The food and the coffee were delicious though. You need to pay at the end of the meal, you can't charge it to the room. Good value for money. There was no entertainment. There is an entertainment room but it was locked up, and instead, they were showing a football match in the bar - children not allowed in. In short, it was perfectly adequate for a family of five. I'd book it again but use it purely as a base as it's in a perfect location for all the many attractions in Llandudno.

Please in future include breakfast in the price

Friendly welcoming hotel that caters for dog owners. Quick check in, deposit of £50 left due to dog (refunded on check out). Stair access to all bedrooms so people with limited mobility would struggle. Room was clean, spacious and had been modernised. Simply decorated with a couple of chairs and table in window and a wardrobe and dressing table for storage. Nice large TV with free view channels. Towels and drinks tray provided. The bathroom was in need for a refurb as it was a small cubical style shower. It’s clear that the hotel are dog friendly as there is a separate area for owners to dine. Had a lovely breakfast on one of the mornings. Well cooked and we’re even offered cereal (free) if we wanted it. Nice touch. Bin was emptied daily and if we wanted fresh towels we just left the used in the shower. Another nice touch was the little cup of sweets. My son would of liked them replenished daily as well as the bottle of water. There was a blackout blind to help keep room darker to sleep. My only criticism was the pillows as we all found them hard (if we were staying longer I would have asked to swap them). You can’t beat a good soft pillow. The hotel is certainly having a good makeover and is being updated, they were also having CCTV installed which certainly would help people to feel more secure.

Very comfortable room & pleasent staff, in a good area

Very friendly and helpful check in lady the room was comfortable and clean. Would stay again in the future. Only stayed for one night but would stay for longer.tea and coffee facilities in the room and sweets a nice touch.

Very dissatisfied with the information on the description of the Hotel. It said free off parking when we arrived the staff behind the receptionist told us that they don’t have any on site parking ? We were lucky with the weather but the room allocated in the loft was really hot as the window was only small. We asked for a fan and the receptionist told us that ‘she will have to builder up’ which to be honest did not help at all. We asked if we could change room but it was full. Lucky it was only for one night not worth what we paid for ! We will not recommend the this Hotel really a shame the location is great ! It there are plenty Hotel by the sea front with better room for the same price.