Property policies
Check-in
Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Check-in Special Instructions
This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their passport before arrival.
Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This cruise ship's itinerary includes: Arrive at Hon Gai pier by noon for embarkation, cruise to South East Halong Bay, passing Teapot Islets and Monster Head toward Vung Vieng fishing village for row boating or kayaking. Return to the ship for swimming and sunbathing, followed by a cooking class, dinner, and evening activities. Day 2: After Tai Chi on the sundeck and a light breakfast, head to Surprise Cave for Halong Bay views from a 100-stair climb. After check-out, buffet brunch is served during return to Hon Gai pier by 11 AM. Shuttle bus services transport guests to Hanoi by 4 PM. Guests must contact this cruise ship 3 days in advance to arrange transportation from Hanoi- Old Quarter or at Hanoi Opera House, which is 4 hours away by car. A roundtrip daily transfer from Hanoi to Ha Long departs between 7:30 AM and 8 AM, at USD 30 per passenger. Following the cruise, a van will transport guests back to Hanoi.
Important information
You need to know
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the cruise ship prior to arrival, using the contact information on the booking confirmation.
- One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- A car is not required for transportation to and from this property.
- This property advises that enhanced cleaning and guest safety measures are currently in place.
- The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.
- Personal protective equipment, including masks and gloves, will be available to guests.
- Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.
- Enhanced food service safety measures are in place.
- Individually-wrapped food options are available through room service.
- Free antigen/rapid COVID-19 testing is available on site; reservations required for on-site testing.
Fees and extras
Optional fees
- Secured self parking fee: VND 100000 per night
- Rollaway bed fee: VND 2500000 per night
- Credit card charges are subject to a surcharge of 3 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
General description
Near Sun World Ha Long Park
Location
This vessel pulls anchor and sets sail from Ha Long for at least part of your stay.
Dining
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The cruise ship also offers 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is served daily from 7 AM to 7:30 AM.
Rooms
Make yourself at home in one of the 32 air-conditioned rooms featuring minibars. Your pillowtop bed comes with premium bedding. Private bathrooms have designer toiletries and bidets. Conveniences include phones, as well as safes and separate sitting areas.
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a spa tub and a sauna. Additional amenities at this cruise ship include complimentary wireless Internet access, concierge services, and free babysitting.
Business, and other amenities
Featured amenities include complimentary wired internet access, a business center, and a 24-hour front desk. Planning an event in Ha Long? This cruise ship has 2153 square feet (200 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.