A fantastic experience. We had booked pickup at the airport through the hotel and we were met by André, who is a fantastic host. The location is central. Right next to the charming old town. You can walk to all the good things from the hotel. The hotel is also delicious and has possibly the best view in the city.
What should have been a nice stay in a well located apartment was marred by poor communication and a lack of hospitality. Upon booking of the stay, we received an email to state our time of arrival. When we arrived the location was locked and no one to be found. Neighbors told us the owner wasn't around and did not answer our calls. Hotels.com as well as town tourist board could not get a hold of the owner with direct or alternate numbers for over an hour while our family waited outside the gate. Eventually the owner arrived and let us in without even an apology, just saying he didn't answer cause his phone was dead even though he knew we were coming.
Outside of that memorial part of it I will list other positives and negatives.
Positives: The place was awesomely located with a great view, the rooms were well decorated and the space was sufficient.
Negatives: Besides what was listed above it had a smelly bathroom, partially empty pool that worried me with kids and construction on the apartment during the stay.
All in all, I would say that we would not stay again as the price was not reflective of the hospitality and place, though I believe it could improve itself.
The most horrible experience i have had in my entire life. The location is great but the one man incharge of the property is a big liar and cheat.
We booked 2 rooms only to go there and find out he gave our other room to someone else and asked us to just "manage". We were 10 with kids. He promised us he would refund our money and after months of asking him, he downright declined and went back on his words.
I am suing him in Italian court.
The bedroom he gave us had bedbugs. They bit my daughter every night. I told him and he said, "he cannot do anything anout that".
He charged my cc without me signing anything. I called him for blankets everyday and he never gave any. Later he said, ibam the only one here. I have no one to run these errands.
He told me he never feels cold himself so he had no clue why we needed blankets.
He would promise one thing in the morning and fhe next day completely deny everything.
Stay away from this property.
Verified traveler, Dec 2019
Villa la Terrazza is in an amazing location! The views are unmatched and the accommodations are very spacious. I would definitely stay here again.
Before my trip there was an issue and I had to book another hotel for one night which was a major inconvenience to my trip. We spent a lot of time waiting upon arrival for our room to be ready- about two hours after check in time. The owner told us we could leave our bags by the pool but I was not comfortable with that.
Along our stay the owner asked for additional money several times. He also asked for my credit card number. This caused a lot of awkward interactions and overall we did not really feel comfortable while staying there.
Verified traveler, Oct 2019
I would like to thanks Mr.Andrea. Everything was perfect! I and my husband spent 3 nights and We strongly recommend Villa La Terrazza! It is fabulous! Mr. Andrea,Thank you very much for the organization, punctuality on the occasion of our arrival. Thank you for promptly providing everything we have asked to you! We will definitely visit Villa La Terrazza again! Excellent accommodation! Great days! Giselle and Manuel from Rio de janeiro, Brazil - April 2019