Property policies
Check-in
Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and cash
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Check-in Special Instructions
This property offers transfers from the cruise terminal and airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 9:00 AM - 1:30 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their passport before arrival.
Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Registration with this cruise boat is required at least 24 hours prior to check-in. Registration is valid with full name, date of birth, nationality, passport number, and visa expiration date for all passengers. Please be advised that this property is a cruise ship and not a standard hotel. Guests must contact this cruise ship 1 day in advance to arrange transportation from Hanoi - Old Quarter or Hanoi Opera House. A roundtrip daily cruise shuttle transfer from Hanoi to Ha Long departs at 7:45 AM; USD 35 per person fee applies. Guests must be prepared to board the ship from the marina at 10:30 AM. Following the cruise, a van will transport guests back to Hanoi.
Important information
You need to know
- Only registered guests are allowed in the guestrooms.
- This property advises that enhanced cleaning and guest safety measures are currently in place.
- Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.
- Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.
Fees and extras
Optional fees
- Airport shuttle fee: VND 2230000 per room (one-way)
- Airport shuttle fee per child: VND 0 (up to 2 years old)
- Rollaway bed fee: VND 3000000.0 per day
- Credit card charges are subject to a surcharge of 3 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
General description
Near Tuan Chau Amphitheater
Location
This vessel pulls anchor and sets sail from Ha Long for at least part of your stay.
Dining
Enjoy local and international cuisine at The Opera, a restaurant where you can take in the ocean view, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges.
Rooms
Make yourself at home in one of the 21 guestrooms featuring minibars and LED televisions. Satellite television is provided for your entertainment. Bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
Amenities
Pamper yourself with onsite massages or take in the view from a rooftop terrace. Additional amenities at this cruise ship include complimentary wireless Internet access, concierge services, and wedding services.
Business, and other amenities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle.