Check-in Special Instructions
This property offers transfers from the cruise terminal (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 9:00 AM - 1:00 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 12:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Please be advised that this property is a cruise ship and not a standard hotel. Registration is valid with full name, date of birth, nationality, passport number, and visa expiration date for all passengers. A valid passport or ID card is required at check-in. Guests must contact this cruise ship 3 days in advance to arrange transportation from Hanoi. A roundtrip daily transfer from Hanoi to Ha Long is available, with surcharges applicable. Following the cruise, a van will transport guests back to Hanoi.