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Frequently Asked Questions

faq

Got a question that needs answering? Browse through our popular topics and see if your question is included in our FAQ.

An e-ticket is an electronic ticket. It contains all the information shown on a paper ticket but is stored as an electronic record in the airline's computer system. When the e-ticket has been issued, the passenger needs to print out their ticket / itinerary showing the booking reference. At the departure airport, the passenger goes straight to the airline check-in desk.

Follow these steps to make a booking:

  • Select where you are flying from.
  • Select where you are flying to.
  • Select your departure date.
  • Select whether you want a return trip or one way (it defaults to return).
  • Select your return date.
  • Select how many passengers are travelling (it defaults to 1 adult).
  • You can choose to specify a particular airline if you prefer (this is optional).
  • Click the 'search' button and you're off!
  • You will be taken to a page of results (the cheapest fares from each of the airlines that fly to your destination).
  • Click 'select' for the flight that best suits you.
  • You will then be taken to a screen where you will see your flight details. When you are ready to pay, click on 'Continue to traveller information' and fill in all the passengers details, then click on 'Continue to payment'.
  • Finally, you will be taken to a booking page where you can review your choices and enter your credit card details. Click the 'Pay Now' button when you're ready to pay. This may sound like a lot, but it's much simpler when you actually try it out!

Your booking can only be confirmed once your payment has been processed. We will send you a 'booking confirmation' e-mail. This contains:

  • Your booking reference number.
  • Your flight details.
  • Your e-ticket.
  • Your invoice.

Please be informed that we reserve the right to cancel the booking and refund the amount paid, and we reserve the right to adjust prices and taxes before the ticket has been issued if this is considered necessary.

Almosafer currently does not accept online cancellation or amendment requests. However, you can contact the Almosafer customer support team 24/7 to assist you with that. Please remember to check the cancellation policy before making any changes to your booking. Non-refundable services and other special deals may have different cancellation policies. Cancellation information can be found under booking details. 

Apart from the cancellation charges levied by the airline, Almosafer charges a processing fee for cancellations.

The fees can range between SAR 35 to SAR 45 per passenger for domestic bookings and SAR 50 to SAR 55 per passenger for international bookings, depending on the situation/depending on the channel used for the cancellation. 

For bookings with 5 passengers or more, the fee will only apply on maximum 4 passengers.

 

 

 

Many people think non-stop and direct flights are interchangeable terms, but there are differences between the two.

A nonstop flight does as its name suggests: flies from one airport to another without stopping.

A direct flight, on the other hand, makes a ‘technical’ stop along the way at a mid-point airport. Passengers are not allowed to disembark from the flight during these stops, which normally lasts for 45min to 1 hour.

An itinerary with connecting flights requires passengers to change planes at a mid-point airport, which may be in a different terminal or on a different airline.

Once you have cancelled your reservation, you should receive an email or SMS on your registered number confirming the cancellation. Please check your inbox and spam/junk mail folders. If you don't receive an email or SMS please contact us .

The Minimum Connecting Time (MCT) is the standard amount of time needed to make a connecting flight at a particular airport. This standard is determined by the air traffic controller and varies according to the airport and the airline. The connection times we offer on our website are set according to these standards.

In the event that you miss your connecting flight due to an earlier flight delay, it is the airline’s responsibility to re-route you onto the next available flight. Should there not be other flights available that day, the airline should offer you accommodation. This is only valid if your journey and all transits were booked on one ticket.

Yes, you can book tickets between any two cities across the globe.

Almosafer uses a secure connection for your booking:

  • Your payment is processed directly through our bank partner site which uses state-of-the-art secure server technology.
  • We do not store your credit card information in our database and we will never ask for your credit card secure information through phone or e-mail.
  • Your personal data details are encrypted and secure.

Copy the voucher code and paste it in the 'voucher box' after you select your flight. Click on 'Apply Voucher' and the discount will be applied to your fare price. Once the voucher has been successfully applied, you can click on 'continue to traveller information' to complete your booking

It is not possible to book for more than 9 people at the same time. BUT you can make two separate reservations on the website. Please bear in mind that we cannot guarantee that there will still be seats available when you make the second reservation as you might have grabbed the last seats with your first booking. If you need any further assistance please call our customer support team.

Online check-in allows you to save time at the airport by checking in via the airline's website. Please note that online check-in is not supported by all airlines.

Most airlines allow for minor corrections to misspelt names (e.g. Mohammed/Mohamad, Ali/Aly), but do not allow name changes to the travellers originally booked. If there is a spelling mistake, we can ask the airline for a name correction. The final approval comes from the airline. Kindly make sure you always enter the correct name as mentioned on your passport in order to avoid any inconvenience.

Airlines do not allow you to transfer your airline tickets to another traveller, you must cancel your original reservation and book a brand new ticket following the airlines rules and regulations.

If a female traveller booked a ticket in her maiden name (i.e. her original name before marriage) but is travelling with a new travel document that has her new married name, then she should provide a copy of her marriage certificate so that the airline can make a note of it.

Unfortunately, we cannot change your booking to another airline due to airline restrictions. However, you can cancel and rebook with your preferred airline. Normal airline cancellation penalties of the original ticket will be applicable.

If you are booking a flight with a low cost airline (e.g. Fly Nas, Fly Dubai, Air Arabia etc), changes can only be done by contacting the airline directly. We can provide you with the airline's contact details.

However, if you are flying a full-service airline (such as Emirates Airlines or Saudi Airlines), the ability to change or cancel your airline ticket is dependent on the type of ticket you purchased. Rebooked flights must be for the same traveller and on the same airline as the original booking.

part from the amendment charges levied by the airline, Almosafer charges a processing fee for amendments.

The fees can range between SAR 35 to SAR 45 per passenger for domestic bookings and SAR 50 to SAR 55 per passenger for international bookings, depending on the channel used for the amendment. 

For bookings with 5 passengers or more, the fee will only apply on maximum 4 passengers.

 

Unfortunately, if you missed your flight there is no refund and you will have to book a new flight. Some airlines, however, may permit you to pay the difference and be on standby for the next available flight (with an applicable penalty fee). We suggest you contact us as soon as you see a possibility of a delay on your way to the airport to assist you with changes to your booking (a missed flight penalty fee may be applicable).

Unfortunately, most bookings are non-refundable with low-cost airlines (such as Flynas, Flydubai etc). Cancellation can only be done by contacting the airline directly. We can provide you with the airline contact details. Usually, the airlines may provide a non-refundable, non-transferable credit shell for future use.

Fortunately, with most full-service airlines (such as Emirates Airlines or Saudi Airlines) you can cancel flight bookings with us according to the fare rules booked.

Please be aware that some fares are non-refundable. Review your itinerary for fare rules, restrictions, and ticket cancellation fees prior to cancellation. Airlines may permit cancellation 24 hours prior to departure. Usually, airlines may charge an additional 'no show' penalty if the booking is cancelled within 24 hours of the scheduled departure time.

Apart from the cancellation charges levied by the airline, Almosafer charges a processing fee for cancellations.

The fees can range between SAR 35 to SAR 45 per passenger for domestic bookings and SAR 50 to SAR 55 per passenger for international bookings, depending on the channel used for the cancellation. 

For bookings with 5 passengers or more, the fee will only apply on maximum 4 passengers.

 

 

Occasionally, airlines can make changes to their flight schedules to accommodate changes in equipment, routeing, or capacity. Airlines may also make changes due to adverse weather, mechanical or crew issues. We will notify you by email if your reservation is impacted by a planned airline schedule change. However, sometimes we do not receive advance notice, so we always encourage you to check your flight status 24 hours before departure. The airline will always offer a replacement flight in case of a schedule change, but alternative flights are at the discretion of the airline and vary based on the rules associated with the fare of your ticket purchased. We will always work with the airline to find you an alternative flight as close to your original schedule as possible or a refund as per your convenience.

If the airline makes a decision to cancel a specific flight or route and you are not comfortable with the new flight provided by the airlines, we shall speak with the airlines to claim a refund on your existing ticket. The refund shall be processed to the same channel that was used to book. This refund will be subject to the airlines' approval.

All refunds are made back to the same channel used during booking. For example, if you used your credit card, we will make an appropriate charge reversal. If you used your debit card, we will credit the money back to the debit card. Please remember that the cancellation charges along with Almosafer fees, cashback, discounts availed shall be deducted from the refund amount. The refund process will take 2 working days and the amount will reflect in your account within 15-20 working days depending on the issuing bank.

It is not mandatory to carry the credit/debit card that was used to make the payment at the time of the booking.

To help cover the cost of providing access to certain airlines, we a service fee every time a reservation is confirmed.

No, the service fee is not refundable.

You can get the invoice of your booking by logging into your Almosafer account and clicking on the trip invoice you want to print. You can view, email and print this invoice from your accounts page.

Copy the voucher code and paste it in the 'voucher box' after you select your flight. Click on 'Apply Voucher' and the discount will be applied to your fare price. Once the voucher has been successfully applied, you can click on 'continue to traveller information' to complete your booking.

All you need is a valid credit card.

The amount of this service fee varies based on a percentage of the booking total. This is applicable on a per passenger basis.

In the unlikely event that a booking has failed, we shall call and assist you in confirming the booking offline. Please avoid making more booking attempts, as you may end up being charged twice. These are rare instances that happen when there is a huge demand for a particular seat and the time taken by the gateway exceeds the regular period. In such scenario, the seat may have been booked by another passenger resulting in your failed booking.

Please refer to this list of airlines and their contact details here.

Baggage policies vary between airlines. Please check your itinerary when booking your ticket where the allowances will be clearly mentioned. We will also offer the option of purchasing additional baggage allowance for your trip.

ou can find information about baggage allowances, prohibited items, and sports equipment on the respective airlines' website. Please see the below link to your airlines' baggage policy. For a comprehensive list of permitted and prohibited items in carry-on and checked baggage, please read the Transportation Security Administration's (TSA) Prohibited Items. You can often save money by checking in and paying baggage fees on your airline's website before your flight. click here.

How early you need to check-in varies by airline, departure airport and destination. However, the following are general guidelines if you're checking-in baggage:

  • International Flights: check-in at least 3 hours before departure.
  • European Flights: check-in at least 2 hours before departure.
  • Domestic Flights (i.e. flights within the same country): check-in at least 90 minutes before departure.

We recommend that you check-in online where applicable to save yourself time.

You should aim to be in the departure hall in good time for boarding which usually begins 60 minutes prior to departure. Make sure you give yourself plenty of time to complete all check-in formalities and security screening. Remember that airport security is extremely thorough and this can cause delays in reaching your desired boarding gate. Some airports are large enough where it takes anywhere between 15 - 20 minutes to reach the boarding gate.

Flying internationally causes jetlag because you're crossing three time zones. Some precautions to take include:

  • Drink plenty of water and no alcohol.
  • Stick with a bland diet.
  • Set your watch to your destination's time so, when you arrive, you can get into a normal sleeping schedule as soon as possible.

If you are travelling with your pet, contact the airline to make a booking for them. Your airline might require your pet to have the following:

  • Collar with ID and license number.
  • Recent certificate of good health (no older than 30 days) from your veterinarian.
  • Rabies vaccination certificate (if travelling internationally).

Size and number restrictions:

  • Airlines limit the number and size of pets allowed to travel in the cabin. You can usually carry-on small pets, provided their carrier fits under the seat in front of you.
  • Airlines restrict the number of animals travelling in cargo, depending on the aircraft and the weather.
  • Additional fees: Most airlines impose fees for pets travelling in the cabin or in cargo.

When the cost is lower, we may offer a round-trip flight that consist of two separate one-way fares, each subject to its own rules and restrictions. At the time of booking, you will be notified that your itinerary consists of two separate one-way fares.

After booking, your confirmation e-mail will display one booking number and two airline locators.

Each airline will have a different baggage policy. Please check each airline's policy to determine how many bags you can check-in and the fees associated with extra baggage.

If one of your flights is affected by a change made by the airline (cancellation or schedule change) and you do not want the alternative flights offered by the airline, flight change fees may apply. If you would like to make a change to your ticket, you'll need to make changes separately and change fees may apply to each ticket. Please contact Almosafer for assistance with any changes. Rules and restrictions may be different for each ticket.

Apart from the cancellation charges levied by the airline, Almosafer charges a processing fee for cancellations.

The fees can range between SAR 35 to SAR 45 per passenger for domestic bookings and SAR 50 to SAR 55 per passenger for international bookings, depending on the channel used for the cancellation. 

For bookings with 5 passengers or more, the fee will only apply on maximum 4 passengers.

 

Passport: Your passport must be valid for at least 6 months from the outbound date of travel. All travellers must have individual passports including children and infants.

Visa: You must be in possession of a valid visa for countries that do not facilitate visa on arrival. You may require travel insurance and a pre-determined amount of foreign currency to qualify for a visa to certain countries. Check with the consulate of the country you're visiting to ensure what your visa requirements will be.

Transit Visa: Some countries require you to have a valid transit visa even if you’re not stopping en route. For instance, Saudi nationals flying to Canada via any of the US airports will need to hold a valid US transit visa. Entry and transit requirements are subject to change and you are advised to check the requirements prior to travel.

Foreign currency: Check the foreign currency requirements for the country you’re visiting. Sometimes there is a minimum currency requirement and in most cases, one should be in possession of a credit card that can be used internationally.

Vaccination: The yellow fever vaccination is the only compulsory vaccination required when visiting countries in South America and Africa. This vaccination needs to be taken 10 days prior to entry in any of yellow fever affected areas. On return to your home country, you may be asked to produce your yellow fever vaccination certification. If you don’t have one, you’ll be kept in quarantine for about 6 days. To find out where the yellow fever vaccination centres in Saudi Arabia are, please contact the Ministry of Health directly here. To enable screen reader support, press shortcut ⌘+Option+Z. To learn about keyboard shortcuts, press shortcut ⌘slash. here.

If you did not receive your e-ticket within 24 hours or your flight is soon, please contact Almosafer customer support team.

Children under the age of 2 will not get their own seat. They will have to sit on an adult's lap. Most airlines offer baby baskets to be requested on long haul flights. To make this request, please contact us. A service fee may apply to process this request.

Unfortunately, we can't help you redeem your air miles (for example if you would like to book your flight using your accumulated credit). This must be done directly through the airline. You will also need to contact the airline directly if you want information about the status of your frequent flyer account.

What we can do is make sure that your frequent flyer air miles are credited to your account when you book with us. Please contact us, via email on Flightsupport@almosafer.com or by telephone on +966 920000997.

A service fee may apply to process this request.

Since we use the same reservation system used by airlines and travel agencies around the world, the system permits reservations for travel within 330 days. This means we are unable to display availability for reservations further in advance than this. To reserve a flight on, please wait until your travel falls within this range.

Since we use a real-time reservation database, availability can change between the time an itinerary is created and when a ticket is reserved or purchased. Tickets are constantly being sold around the world so a flight can be fully sold out minutes after your search.

Airline regulations prohibit us from holding reservations. You need to purchase the ticket(s) immediately as airfares are not guaranteed until being ticketed.

You can book up to 8 rooms online.

Go to Almosafer and enter your travel criteria in the "search for hotels" box.

No, bookings are for one-night minimum stays only. We currently do not support booking of hotel facilities or meeting rooms, conference rooms, business centres or any other facilities.

As soon as you have completed the booking process, you will receive an Almosafer ID number as confirmation. We will also send you a confirmation email and voucher with all your booking information.

All facilities listed under the room type are included in the room price. To see the facilities, click on the room name. You can see if breakfast or taxes and such are included. This information will also be in your confirmation email and voucher.

Once you have entered the dates of your stay, the available accommodation types are listed, with the rates clearly displayed next to them. You might see that the same accommodation type has a different rate based on different conditions, such as occupancy or inclusions or booking conditions.

You will see the total inclusive price prior to confirming your booking. Display settings may vary, but this will at the latest show on the final booking page. This information will also be in your confirmation email and voucher.

That depends on the hotel and the room type. You can see if it is included by checking the text just below the room name. This information will also be included in your confirmation email.

Information regarding children is located under ‘hotel policies’, and added costs for children, if any, are not included in the reservation price.

Yes! Search as usual for a destination with your travel dates. Once you have your search results, sort the results by 'price'.

When entering your destination in the search box, you can indicate the number of guests (adults and children) you are travelling with. The results shown will then be limited to those that match your specific requirements.

You can always use the filters to find the accommodation that has the specific facilities you require. If you are still not able to find the right accommodation for you, please contact us and we will be happy to assist you.

You can pay for your hotel booking online using a debit or credit card (Visa, MasterCard, American Express, mada and Apple Pay*). You will pay in full and in the local currency of the website domain (country).

*American Express and mada cards as well as Apple Pay can only be used on the KSA version of our platforms: website, app, etc. Knet is also available as a payment method on the KW version of our platforms

 

If your payment was declined, it may be due to one of the following reasons:

  1. You exceeded your card limit. Confirm the card has enough funds available (either check your account balance or contact your card issuer), or try an alternate card.
  2. You entered a typo in the payment details, such as an incorrect billing address, card expiration date or CVV. Verify your information and try again.
  3. You entered an unsupported payment method. Check on the payment page whether your payment method is accepted. For card payments, we currently only support Visa, MasterCard, American Express, mada and Apple Pay*.
    (*American Express and mada cards as well as Apple Pay can only be used on the KSA version of our platforms: website, app, etc.) Knet is also available as a payment method on the KW version of our platforms.
  4. Your card issuer couldn't authorise your transaction due to a technical issue. Contact your card issuer and/or try again.
  5. The card issuer noticed a charge that doesn't fit your normal spending pattern and blocked the transaction to protect you. Contact your card issuer to unblock the transaction and try again.

Once you use the ‘Pay later’ option to make a reservation, your booking is secured with the hotel. You must complete full payment of the booking amount before the due date specified on your confirmation email and on the booking page. Payments can be processed via the link in your email, on web, through the app or directly through our call centre via credit card, debit card, or bank transfer. 

Based on the web or app country selected, you will be charged in the local currency of the respective country.

- almosafer.com payments are charged in Saudi Riyals

- sa.almosafer.com payments are in Saudi Riyals

- ae.almosafer.com payments are charged in UAE Dirhams

- kw.almosafer.com payments are charged in Kuwaiti Dinars

- bh.almosafer.com payments are charged in Bahraini Dinars

Any currency that does not correspond to the local currency of the point of sale is for display purposes only. You will be charged in the local currency above. However, should you decide to pay with a credit card from a foreign bank institution, additional charges may apply, according to your bank’s policy.

The number of bedrooms should be clearly stated in the room description. If you have already made your reservation you can contact the hotel directly with the contact details provided in your confirmation email or voucher.

Information regarding children and extra beds/cots is located under ‘hotel policies’, please take note of the following:

Added costs for children, if any, are not included in the reservation price.

We advise calling the hotel prior to arrival to guarantee your request. You will find the hotel’s contact information in your confirmation email.

If you've already booked your room, you can always contact us and we will place the request and check the availability of the extra bed/baby cot for you.

A double room has one double bed and a twin room has 2 single beds. If a room is called Double/Twin, it can be set up for either type.

Please be advised that bedding preference is always subject to availability at the hotel.

Every room has a different policy set by the hotel.

A non-refundable policy means that a fee will apply if you decide to cancel or make changes to your booking. This fee is mentioned in the room conditions and in your booking confirmation e-mail and voucher.

Free cancellation means you can change or cancel your booking free of penalties if done within a time period set by the hotel. This is mentioned in the room conditions and in your confirmation (for example "cancel within 2 weeks of booking" or "cancel before dd/mm/yy hh:mm").

Information regarding extra beds is located under ‘hotel policies’, please take note of the following:

Added costs, if any, are not included in the reservation price.

We advise calling the hotel prior to arrival to guarantee your request. You will find the hotel's contact information in your confirmation email.

If you've already booked your room, you can always contact us and we will place the request and check the availability of the extra bed.

Most accommodations allow additional guests to stay in a room for an extra charge as long as the room doesn’t exceed the maximum number of guests allowed per room. If you book a room that cannot accommodate your group, the accommodation may cancel your reservation or require that you book additional rooms. If you have doubts, check directly with your accommodation for their extra–guest charges and the maximum number of people allowed in the room you’ve booked.

Under ‘hotel facilities’ you can see whether or not the hotel has parking and if any restrictions apply. If the hotel requests that you reserve a parking spot, please contact them directly ahead of time, with the contact information provided in your booking confirmation and voucher.

If the hotel has a luggage storage facility it will be displayed on the hotel’s page under "hotel facilities". For more information regarding the hotel’s facilities on luggage storage please contact the hotel directly using the contact details provided after completing the booking.

Under 'hotel facilities' you can see a list of all the hotel’s facilities, activities and services.

Room facilities are clearly listed under each room type; to see the full list and photos, just click on your desired room type. You can find all the hotel facilities just below the section of room types under ‘hotel facilities’.

Yes, the room facilities listed under each room type are guaranteed by the hotel. In case some of the room facilities are not available during your stay, it is advisable to contact the hotel management and lodge your grievance.

Yes, you can. When you enter a location and start your search you will see a list of properties. Look for the list of filters on this page, and you can choose to filter your results by 'facilities for disabled'. The results will filter accommodations that meet your needs. You can always call us at 966 9200 00997 or internationally at 966114846262 to confirm availability before booking.

If you have a question for a property before you book, please see the information under the policies and facilities of that property on our website. If you do not find your answer there, please contact us, and we will be happy to assist you.

Once you have booked, you can see the property's contact details in your confirmation email.

During the booking process you can enter any special requests into the ‘special requests’ box. We will then forward this request to the accommodation along with your booking details. Please note, the acceptance of this request is at the sole discretion of the accommodation, based on availability.

If there are no smoking rooms listed it means that the accommodation does not allow smoking in rooms. However, the hotel may have designated smoking areas.

Pet policies are always displayed on the accommodation’s page under "hotel policies". If you are still unsure, please contact the accommodation directly.

As soon as you have completed the booking process, the confirmation page appears. This page shows all your reservation details, including the Almosafer ID. We also send you a confirmation email and voucher with all your booking information.

Please check your inbox and the spam/junk folders carefully of the email address you provided when making the booking. If you still cannot locate your confirmation email, please contact us team and we will gladly help you out.

You can contact us and we will be happy to assist you.

Please remember to check the hotel’s cancellation policy before making any changes to your booking. Non-refundable rooms and other special deals can have a different cancellation policy. Room-specific cancellation information is included beside the room type under the ‘conditions’.

It is not possible to change the dates for ‘special deals’ and ‘non-refundable’ bookings because of their special low rates. If you choose to cancel reservations for these rooms, you may incur charges according to the accommodation’s policy.

Once you have cancelled your reservation you should receive an email confirming the cancellation. Please check your inbox and spam/junk mail folders. If you don’t receive an email please contact us and we will gladly assist you.

You can see the hotel’s address at the top of the hotel’s page on Almosafer's website. It is also included in your booking confirmation email and voucher.

The full address of the property is listed in your confirmation email and voucher, so you may enter it into your personal navigation device.

Most hotel rooms are fully refundable if you cancel before the hotel's cancellation deadline, which varies across accommodations.

Some hotel rooms are non-refundable.

If you cancel a non-refundable accommodation booking, or cancel your booking after the accommodation's cancellation deadline, you are not eligible for a refund, regardless of the payment method used.

We usually process the refund within 48 hours from the cancellation request. However, it may take longer to reflect on your account statement as this depends on your bank. We’ve noticed that it takes about 15-20 working days at the latest for most refunds to be transferred back to their respective accounts. If you still haven't received your refund, please contact our team and they will be happy to assist you.

We’re extremely sorry for the inconvenience. Sometimes a transaction reversal can take longer than expected. Please contact us and they will be happy to assist you.

If you feel you have been charged in error, our team will find the best possible solution for you. Please contact us with your Almosafer ID and details of the charge made, and we will be happy to assist you.

Yes, you can but only if you have permission from the card holder. The accommodation may require authorisation from the card holder. Please also note that in the case of a 'no-show' or late cancellation, any penalties will be charged to the card provided.

Please contact the accommodation directly. You can find their contact information on your confirmation email or voucher. The accommodation will assist you with this.

In most cases, the hotel will accept payment for the stay on a different card or in cash. Please ensure that the new card or cash is accepted by the hotel.

Almosafer Chalets+ allows you to book alternative accommodations ranging from chalets to istirahas across Riyadh, and soon across different cities in the Kingdom. These can be booked for day use.

 

Yes, but the check-out time for the additional days may vary depending on certain factors. Please reach out to us if you have any questions.

Yes, you have to sign in to your Almosafer account before making a booking.

No, it is not mandatory to verify your account before making a booking. However, if you want to earn or use Almosafer Wallet points, you must have a verified account. We highly recommend verifying your account so that you can easily access most features and be able to use your Wallet as a refund method in case of cancellations by the host.

No, you have to pay the full amount up front to secure your booking. 

We recommend you to read through all the information regarding your property in the details page. Make sure that you take a look at the full list of amenities, ‘House rules’ (which lists down all the ‘do’s’ and ‘don’ts’ for that specific property) and the cancellation policy.

You can see the property name on the confirmation page after completing your booking. It will also be there in your booking confirmation email and under the ‘Bookings’ section in your Almosafer account. However, while booking, you will be able to see original images as well as 3D tour scans and an approximate location to get a good understanding about the property.

Check-in and check-out times are set by the hosts and typically cannot be changed. However, after your booking has been confirmed, you can get in touch with the host directly and request for an early check-in or late check-out. The contact details of the host or relevant contact person will be available in the confirmation page and in the booking confirmation email. Please note that granting your request is at the host’s discretion.

Yes, you can, but only if you have permission from the card holder.

You can earn Wallet points only on certain promotional offers and need to use the special promotional voucher code while booking.

As soon as you have completed the booking process, the confirmation page appears. This page shows all of your reservation details, including the booking ID. We also send you a confirmation email with all your booking information.

Please check your inbox and the spam/junk folders of the email address you provided when making the booking. If you still cannot locate your confirmation email, please contact our travel advisors.

Once you have entered the dates, the available accommodation types are listed with the rates clearly displayed next to them.

All amenities listed under the property are included in the price. To see the amenities, go to the property details page.

Yes, taxes are included in the price, including VAT.

No, there is no service fee.

While checking in, you may be required to pay a security deposit which is set by the property and is refundable during check-out.

The security deposit amount is set by the property and can be paid directly to the host, guard or the relevant contact person at the time of check-in. This amount is refundable during check-out.

Yes. Search for a property with your preferred dates. Once you have your search results, sort the results by 'price'.

All facilities and amenities offered in the accommodation are listed under the property. You can also use one of the filters to find specific features you require.

You can pay for your booking online using a debit or credit card (Visa, MasterCard, American Express, mada and Apple Pay), Wallet points or Qitaf points.

If your payment was declined, it may be due to one of the following reasons:

  1. You exceeded your card limit. Confirm the card has enough funds available (either check your account balance or contact your card issuer), or try an alternate card.
  2. You entered a typo in the payment details, such as an incorrect billing address, card expiration date or CVV. Verify your information and try again.
  3. You entered an unsupported payment method. Check on the payment page whether your payment method is accepted. For card payments, we currently only support Visa, MasterCard, American Express and mada. We also support Apple Pay.
  4. Your card issuer couldn't authorise your transaction due to a technical issue. Contact your card issuer and/or try again.
  5. The card issuer noticed a charge that doesn't fit your normal spending pattern and blocked the transaction to protect you. Contact your card issuer to unblock the transaction and try again.

You can make a special request by getting in touch with the property directly. The contact details of the property’s contact person will be available on the confirmation page and in your confirmation email.

If you have lost an item while you were at the property, please contact the host. Almosafer does not take any responsibility for lost or misplaced items.

You can cancel your booking by contacting our travel advisors through our call centre, WhatsApp channel or retail branches.

All properties are only partially refundable and a cancellation fee will apply if you cancel a booking. You will be charged anywhere between 5% to 50% of the booking value (as set by the host).

You can see the cancellation fee on the property detail screen as well as the booking confirmation email.

If you want to change your booking dates, please get in touch with our travel advisors as it may involve a cancellation fee.

If the host cancels, our travel advisor will contact you. You can choose any of these three options:

1. Book another property. 

2. Get a refund into your account.

3. Get the refund amount credited to your Almosafer Wallet as points that you can redeem on future bookings.

You will receive a refund to the same mode of payment used during the booking. For example, if you used your credit card to make the booking, your payment will be reversed. If you made a payment using your debit card, we will refund the money into your bank account/debit card. For bookings made using Wallet points, the amount will be transferred back to your Almosafer Wallet.

Please note that the cancellation charges along with Almosafer fees, any Wallet points you earned or any discounts you applied will be deducted from the refund amount.

You can see the approximate location of the property before completing your booking. The full name and address of the property will be mentioned on the confirmation page as well as in your booking confirmation email.

Value added tax (VAT) is a tax on the consumption or use of goods and services levied at the point of sale. VAT is a form of indirect tax and is used in over 180 countries worldwide.

In Saudi Arabia, VAT is applicable as of 1st January 2018.

The VAT law in Saudi Arabia is available on the General Authority of Zakat and Tax (GAZT) website.

The standard VAT rate is 15%. Certain goods and services will be subject to zero rate or will be exempted from VAT as per KSA law.

Third party fees such as airport tax, fuel surcharges or airline fees may apply to your booking.

Additionally, other surcharges may include a service fee that helps cover the cost of providing access to certain airlines. We charge passengers a service fee every time a reservation is confirmed for these specific airlines.

VAT is the indirect tax on the consumption or use of goods and services, mandated by the KSA government.

Paying with Qitaf points is simple. 

On web:

Once you’ve chosen your preferred hotel or flight, proceed with the booking process.

On the payment page, select the option: ‘Pay using Qitaf points’

Next, enter your Qitaf-registered mobile number and click on ‘Request PIN’ to receive a one-time authentication code. Enter the amount you want to pay using Qitaf points and the PIN you received via SMS, then click on ‘Continue’ and complete your booking.

On mobile:

Once you’ve chosen your preferred hotel or flight, proceed with the booking process. In the payment section, select 'Pay using Qitaf points' under 'Select payment method'. Enter your Qitaf-registered mobile number and tap on 'Request PIN'. Enter the amount you want to pay using Qitaf points and the one-time PIN you receive via SMS. Complete your booking. 

You can earn points even if you have a number from another telecom service provider in Saudi Arabia. All you need to do is enter your mobile number when you select Qitaf points under the ‘Earn rewards (optional)' section while booking. After approximately 24 hours of completing your trip/stay, you’ll receive an SMS from stc with a link where you can register for the Qitaf programme. The link is only valid for 30 days, so please make sure you register before that. You will receive your points within 48 hours of completing your trip/stay as long as you’ve registered.

See ‘How do I earn Qitaf points on my booking?’ for more info

Yes, depending on your Qitaf points balance, you can pay the full amount or part of it using Qitaf points. Simply enter the amount you want to pay using the points. You can use another payment method, such as credit card, to pay the remaining amount.

Once you’ve chosen your preferred hotel or flight, proceed with the booking process.

On web:

  • On the payment page, select the option to earn Qitaf points under ‘Earn rewards (optional)' 
  • Enter your Qitaf-registered mobile number, then click on ‘Continue’ and complete your booking. (Note: If you're a non-stc user, you can enter your Saudi mobile number. After approximately 24 hours of completing your trip/stay, you'll receive an SMS from stc with the link to register with Qitaf). 
  • You will earn your Qitaf points within 48 hours of completing your trip or stay. (Note: If you're a non-stc user with a Saudi number, follow the link in the SMS you receive upon completion of your trip/stay and register with Qitaf. The link is only valid for 30 days, so please make sure you register before that. You'll receive your points after you complete registration). 

If you are paying for your booking with Qitaf points, you will have the option to select 'Use the same number to earn Qitaf points' to earn points on the same transaction.

On mobile:

  • Once you’ve chosen your preferred hotel or flight, proceed with the booking process and pay using your preferred payment method. 
  • In the payment section, choose the option to earn Qitaf points under ‘Earn rewards (optional)'. 
  • Enter your Qitaf-registered mobile number and complete your booking.  (Note: If you're a non-stc user, you can enter your Saudi mobile number. After approximately 24 hours of completing your trip/stay, you'll receive an SMS from stc with the link to register with Qitaf.) 
  • Your points will reflect in your Qitaf account within 48 hours of completing your trip or stay. (Note: If you're a non-stc user with a Saudi number, follow the link in the SMS you receive upon completion of your trip/stay and register with Qitaf. The link is only valid for 30 days, so please make sure you register before that. You'll receive your points after you complete registration). If you are paying for your booking with Qitaf points, you will have the option to select 'Use the same number to earn Qitaf points' to earn points on the same transaction.

Note: You cannot earn points for holiday package bookings.

No, if you cancel your booking, the points you have used to pay for the transaction will not be returned to your Qitaf account. Instead, the equivalent value will be added as Wallet points to your Almosafer Wallet that you can use on future hotel and flight bookings. If you have paid partially by Qitaf and partially by card, the amount you paid by card will be refunded. The amount paid using Qitaf points will be added to your Almosafer Wallet. The Wallet points will be valid for 12 months from the time they’re added to your account. Please note that you cannot earn points on cancelled bookings.

No. Qitaf points cannot be used in conjunction with another discount voucher code.

Please contact our travel advisors.

If you don’t receive your Qitaf points within 48 hours of checking out from the hotel, please contact our travel advisors. If you used a non-stc number that’s not registered with Qitaf while booking, please see ‘How do I earn Qitaf points on my booking?’ for more info

If you don’t receive your Qitaf points within 48 hours of completing your trip, please contact our travel advisors. If you used a non-stc number that’s not registered with Qitaf while booking, please see ‘How do I earn Qitaf points on my booking?’ for more info.

Your booking confirmation email will mention how many Qitaf points you will earn. The points will reflect in your Qitaf account within 48 hours of completing your trip or stay. (Note: If you're a non-stc user with a Saudi number, follow the link in the SMS you receive upon completion of your trip/stay and register with Qitaf. The link is only valid for 30 days, so please make sure you register before that. You'll receive your points after you complete registration).

You can see the number of points that you have used in your Qitaf account.

ALFURSAN is SAUDIA’s loyalty programme that rewards frequent flyers with a range of benefits and privileges through ALFURSAN reward miles. You can now earn ALFURSAN reward miles on all hotel bookings made on Almosafer. During select promotional periods, you can also earn bonus ALFURSAN reward miles on SAUDIA flight bookings, in addition to your regular frequent flyer miles. You must have an ALFURSAN membership with SAUDIA to be able to earn miles through Almosafer.

Once you’ve chosen your preferred hotel or SAUDIA flight, proceed with the booking process.

For hotels

1. In the payment section, choose ALFURSAN reward miles under 'Earn rewards (optional)'.

2. Enter your ALFURSAN membership number and proceed with the payment.

3. Complete your booking. You will receive the miles after completing your hotel stay and it can take up to 14 days to reflect in your account.

For flights

1. In the payment section, choose bonus ALFURSAN reward miles under 'Earn rewards (optional)'.

2. Enter your ALFURSAN membership number and proceed with the payment.

3. Complete your booking. You will receive the miles after completing your trip and it can take up to 14 days to reflect in your account.

Note: If you want to earn regular frequent flyer miles, you have to enter your ALFURSAN membership number in the traveller’s details page separately. Moreover, you cannot earn miles for holiday package bookings.

No, you cannot use ALFURSAN reward miles to pay for your bookings. You can only earn miles.

No, you can only earn points on hotel and SAUDIA flight bookings (during select promotional periods).

For domestic flight bookings with mixed carrier options (e.g. return trips where the outbound flight is with SAUDIA and inbound flight is with another airline), you will only receive bonus miles for the leg flown with SAUDIA. In the case of international mixed carrier options, you will not get bonus miles; All legs in the itinerary must be operated by SAUDIA for the booking to be eligible for bonus miles.

You should receive the reward miles within 14 days of completing your stay or trip. The miles will reflect in your ALFURSAN account.

Yes, you can.

No, you cannot earn ALFURSAN reward miles along with rewards from any other loyalty programme. You can only earn rewards from one loyalty programme per booking. For example, you cannot earn ALFURSAN reward miles along with Qitaf points or earn miles on bookings paid for using Qitaf points.

No, if you cancel your booking, you will not receive ALFURSAN reward miles. If you only cancel part of the booking (for e.g. reducing the number of nights for your hotel stay or cancelling one leg of a flight), you will be awarded miles for the part of your booking that is still confirmed.

Yes, you can. Please contact our customer support team after completing your booking or you can directly place your request via our Rewards Request Form.

If you don’t receive your ALFURSAN reward miles within 14 days of completing your hotel stay or trip, please contact customer support.

Almosafer Wallet is a great way to earn rewards and pay for your hotel & flight bookings with ease. You can earn Wallet points by using one of our special voucher codes during promotional periods, and pay less for your next booking by redeeming your points!

It acts as a virtual storage for your points that you can use to fully or partially pay for future bookings. Depending on an offer, you may get a split-voucher code that you can use to get an instant discount on your current booking in addition to points that will be added to your Wallet. Some offers may only give Wallet points without a discount.

The points you earn will be added to your Wallet and displayed in the equivalent SAR value.

Every point earned equals SAR 1.

You can access your Wallet by going to the ‘My Wallet’ section under ‘My Account’ on our website, and under ‘Profile’ on our app and PWA (mobile web).

You can earn Wallet points by using the special voucher code when making your booking through the KSA version of our website and app as well as our call centre, branches or WhatsApp number.

On web and app:

  1. Sign in to your Almosafer account.
  2. Select the hotel or flight you want to book.
  3. On the payment page, apply the special promotional voucher code eligible for earning Wallet points. If it’s a split-voucher code, the instant discount will be deducted from your total (if applicable), and the Wallet points you earn will be added to your account once you complete the booking (and upon payment for hotel bookings made using the ‘Pay later’ option)*. If it’s a voucher code for points only, the points will be added to your Wallet.

*Note:

  • If you're signed in when making the booking, you will receive the points in your Wallet immediately.
  • If you don't have an account when making the booking, you will receive the points as soon as you create and verify your account.
  • If you have an unverified account and are not signed in when making the booking, you will receive the points as soon as you verify your account.
  • If you have a verified account but are not signed in when making the booking, you can go to your Wallet in the My Account/Profile section and claim your points by following the link that says ‘Claim them now’. See ‘What if I can’t see the points from my last booking?’ for more info.
  • If you make a hotel booking using the ‘Pay later’ option, you will receive the points after you have completed the payment.

Via our call centre, branches and WhatsApp number:

  1. While making the booking, inform the travel advisor that you want to earn Wallet points. The advisor will guide you through the required steps (please ensure that you have an Almosafer account and are using a voucher code that is eligible for earning points)

You can redeem Wallet points on bookings made through the KSA version of our website and app as well as our call centre, branches or WhatsApp number.


On web and app:

  1. When making a booking, you must be logged in and your account must be verified. If you forgot your password, click on “Forgot password” to reset it.
  2. Select the hotel or flight you want to book.
  3. On the payment page, Wallet will be displayed as a payment option if you have balance. If you select Wallet as a payment method, you can define the amount you want to redeem (subject to your Wallet balance). The amount will be deducted from your total. The remaining amount (if any) will have to be paid by card or Apple Pay (on iOS).


Via our call centre, branches and WhatsApp number:

  1. To be able to redeem Wallet points via our call centre, branches and WhatsApp number, you need to have a verified mobile number in your profile. While making your booking and before you make the payment, inform the travel advisor that you want to redeem Wallet points. The advisor will verify your mobile number by sending you an SMS with an OTP (one-time password). Share this OTP with the advisor, define the amount you want to redeem (subject to your Wallet balance) so that the advisor can use it towards your booking. The amount will then be deducted from your total. The remaining amount (if any) will have to be paid by card, cash or bank transfer at the branch or via card or bank transfer through the call centre and WhatsApp.

 

Please note that you cannot redeem points on hotel bookings made using the ‘Pay later’ option; only bookings that are paid for immediately are eligible. 

Yes, bookings can be paid in full by Wallet points. Please note that if your booking total has decimals e.g. SAR 1000.50, then points used will be rounded as follows:

  1. If .50 or greater than .50 - round up. An extra point will be deducted from your Wallet balance (as per the above example, you will be charged 1001 points)
  2. If .49 or less than .49 - round down. The remaining decimal amount will be covered by Almosafer (as per the above example, you will be charged 1,000 points and Almosafer will take care of the remaining amount)

On web and app, all flight bookings and hotel bookings that are paid for immediately are eligible. Wallet points cannot be redeemed on hotel bookings made using the ‘Pay later’ option. If you are using the website or app, please make sure you have Kingdom of Saudi Arabia as your selected country.

In our branches and via our call centre or WhatsApp number, you can redeem Wallet points towards other services too, such as holiday packages and transfers.

No, Wallet points cannot be used in conjunction with a voucher code or auto-applied discounts.

No. Bookings paid for by Wallet points are not eligible to earn Wallet points.

No. Bookings paid for by Wallet points are not eligible to earn rewards, such as ALFURSAN miles or Qitaf points.

In most cases, when earning Wallet points, you are not eligible to earn rewards from loyalty programmes for e.g. ALFURSAN miles or Qitaf points. You also can’t redeem Qitaf points. However, you are able to earn both Wallet points and ALFURSAN miles in the case of special ALFURSAN + Wallet combined promotions by using the special voucher code assigned to that promotion while booking.

If your booking is eligible for an amendment, the fare difference and change fees cannot be paid by Wallet points.

In general, some bookings can be amended while some are non-changeable and non-refundable. Please refer to the cancellation policies and fare rules of the hotel or flight booking purchased. You can pay for amendments in the following ways:

  1. Via call centre and WhatsApp: We accept credit and debit cards as well as bank transfers.
  2. At our branches: We accept bank transfer, cash or credit/debit card where applicable.

You will not be able to use the points that you earned on that booking and the points will automatically appear as cancelled in your transaction history.

If you have already redeemed the Wallet points you had earned on the booking that you cancel, we reserve the right to deduct the redeemed amount from your refundable amount as a penalty.

If your booking is eligible for a refund, the Wallet points used – after deducting cancellation and service fees – will be refunded to the Wallet. (To learn more about our cancellation and refund policies, please see our Terms & Conditions). Wallet points can only be refunded to the originally used Wallet and are non-transferable and cannot be exchanged for cash. Refunded points have a validity of three months from the date of refund, if not mentioned otherwise.

Bookings with a non-refundable cancellation policy are not eligible for refunds, regardless of the payment method.

If you redeem Wallet points but do not complete the booking, your points will be transferred back to your Almosafer Wallet after approximately 20 minutes.

On web and app: To log in, you need to enter your email address or mobile number that you used to create your account and your password. If you forgot your password, click on ‘Forgot password’ to reset it.

Call centre/branch/WhatsApp: You don’t need login credentials. When making a booking with a travel advisor, just tell them your mobile number. They will send you an SMS with an OTP (one-time password). Give this OTP to the travel advisor to be able to use your Wallet points on the booking.

This is for security purposes. This way you need to verify your identity every time so that no one else can access your Wallet balance but you.

No, unfortunately you can only use your Wallet points to deduct your payable amount when making the booking, not afterwards.

You will receive the immediate discount on your payable amount (if applicable), but you will not earn Wallet points, because your order needs to be linked to your account.

If you have an unverified account and were not signed in when making the booking, you will receive the points as soon as you verify your account.

If you have a verified account but were not signed in when making the booking, you can go to your Wallet in the My Account/Profile section and claim your points by following the link that says ‘Claim them now’.

For Pay Later’ hotel bookings, you will receive the points after you have completed the payment.

You will receive the immediate discount on your payable amount (if applicable), but you will not earn Wallet points, because your order needs to be linked to your account.

If you have an unverified account and were not signed in when making the booking, you will receive the points as soon as you verify your account.

If you have a verified account but were not signed in when making the booking, you can go to your Wallet in the My Account/Profile section and claim your points by following the link that says ‘Claim them now’.

For hotel bookings made using the ‘Pay later’ option, you will receive the points after you have completed the payment.

You will receive the immediate discount on your payable amount (if applicable), but you will not earn Wallet points. Once you create an account with the same email address or mobile number you used for your booking and verify it, we will automatically link your previous orders so you will earn your Wallet points as well. Please note that Wallet points for every promotion have an expiry date and every expiry date is calculated based on the payment date of each booking.

On web: Your balance is displayed in the ‘My Wallet’ section under ‘My Account’

On our app and mobile web: Your balance is displayed in the ‘My Wallet’ section under ‘Profile’

Call centre/branch/WhatsApp: Our travel advisors can send you an SMS with your balance to your registered mobile number

Every promotion that you can earn Wallet points through has a set expiry date for the points, which will be conveyed in the offer.

On web: You can check the next set of expiring points in the ‘My Wallet’ section under ‘My Account’

On our app and mobile web: In the ‘My Wallet’ section under ‘Profile’

Call centre/branch/WhatsApp: Our travel advisors can send a message to your registered mobile number with your balance and the number of points that will expire next

If you are not logged in when making the booking, the Wallet will not appear on the payment page as a payment option and you won’t be able to use it. Please make sure you are always logged in when making a booking, as we are unable to deduct the Wallet points from your bookings afterwards.

This could potentially be because you are out of town (if you are a web/mobile web user) or have changed your country settings on our app.

Your points are connected to the point of sale for your booking: Kingdom of Saudi Arabia (KSA), Kuwait and Bahrain. Wallet points from one point of sale are not available for use on other points of sale.

If you made a booking while you were in KSA (for web/mobile web) or had KSA selected as your country on our app, your earned points would be saved in your KSA Almosafer Wallet. If you then travelled to Kuwait, for example, or changed your app country settings to Kuwait, these points will not be available in your Kuwait Almosafer Wallet.

Each point of sale has its own Wallet.

If you are still facing issues, please get in touch with our travel advisors for support.

No problem. You can update your phone number on our website or app in your Profile/My Account. Once you update the number, you will receive an SMS with an OTP. Please ensure that you enter the OTP when prompted so that your new mobile number can be verified and is ready to use!

No, points can only be redeemed towards bookings on Almosafer. Points are non-transferable and cannot be exchanged for cash.

If you recently made a booking and can’t see the points you earned for it, please follow these steps:

On web: Sign in and go to the ‘My Wallet’ section under ‘My Account’. You can claim your points using the “Claim them now” link.

On mobile web: Sign in and go to the ‘My Wallet’ section under ‘Profile’. You can claim your points using the “Claim them now” link.

On our app: Please sign out and sign back in to see the updated points in your account.

If you still don’t see your points, you can contact our travel advisors for assistance.

mokafaa is the loyalty programme of Al Rajhi Bank that allows you to earn points when you make purchases using your Al Rajhi bank products.




On web: To convert your mokafaa points to Almosafer Wallet points, sign in with a verified account and go to the 'Add & earn points' and click on 'Convert mokafaa points'. You can then choose the amount in SAR that you want to convert from mokafaa points and select 'Proceed'.

On app: To convert your mokafaa points to Almosafer Wallet points, sign in with a verified account and go to the 'Add points to your Wallet' section under 'Profile'. Click on 'Convert mokafaa points' and choose the amount in SAR that you want to convert from mokafaa points and select 'Proceed'.

250 mokafaa points = SAR 1

Enter the email address you want us to send the confirmation email & invoice to.

Then enter your mokafaa-registered mobile number and tap on ‘Request PIN’ to receive a one-time authentication code via SMS. Enter the PIN you received and confirm.

The mokafa’a points will then be converted to Almosafer Wallet points and added to your Wallet.

Once the process is complete, the transaction cannot be reversed.




 

Your mokafaa points will be converted immediately after you enter the PIN and submit it.

You cannot directly redeem mokafaa points on Almosafer bookings. You can only convert mokafaa points to Almosafer Wallet points and these Wallet points can then be redeemed on Almosafer bookings.

Yes, you can earn 15 mokafaa points on every SAR 1 spent on hotel & Chalets+ bookings and 5 mokafaa points on every SAR 1 spent on flight bookings.

The Almosafer Wallet points you get after converting mokafaa points are valid for one year from the date of conversion.

No, once your mokafaa points have been converted to Almosafer Wallet points, they cannot be reversed.

On the web, sign in to your Almosafer account and go to 'My Wallet' to see your Wallet balance.

On the app, sign in to your Almosafer account and go to 'My Wallet' under 'Profile' to see your Wallet balance.

You can also see your Wallet points in the confirmation email you receive after the conversion.

If the mokafaa points that you converted to Almosafer Wallet points do not appear under 'My Wallet', kindly reach out to our travel advisors.

This is because your mokafa’a points balance is lower than the selected conversion amount. Please select a different amount to proceed.

There is no option to enter a specific amount right now. You can only choose an amount from the available options.

Make sure that you have entered your mokafaa registered mobile number. If you don't receive a PIN with a second attempt, please get in touch with mokafaa team.





 

Yes, you can earn 15 mokafaa points on every SAR 1 spent on hotel & Chalets+ bookings and 5 mokafaa points on every SAR 1 spent on flight bookings.


Once you’ve chosen your preferred hotel, chalet or flight, proceed with the booking process.

For app & web bookings: On the payment page, select the option to earn mokafaa points under ‘Earn rewards'.
Enter your mokafaa-registered mobile number, then click on ‘Continue’ and complete your booking.
You will earn your mokafaa points within 14 days from the date of check-in or departure.

For offline bookings : You can share your mokafaa-registered mobile number with our travel advisor before the booking is confirmed.

No, you can earn mokafaa points on hotels, Chalets+ and flight bookings only.

You will receive your mokafaa points within 30 days from the date of check-in or departure.

The validity of the earned points is as per standard mokafaa terms and conditions.

No, you will not be able to earn mokafaa points if you cancel your booking.

If you do not receive your mokafaa points within 30 days from the date of check-in or departure, kindly reach out to our travel advisors.

No, you cannot earn mokafaa points along with an offer or when you use a voucher code.

No, you cannot earn mokafaa points when you earn/redeem Wallet points or loyalty programmes like Qitaf.

No, you cannot earn mokafaa points if you submit your mokafaa-registered phone number after you complete your booking.