When you use services provided on this website and/or mobile application, you will be asked to provide certain information:
We will store your personal information in a secure and encrypted format. We do not store your credit/debit card data. All credit/debit card and payment information is secure, encrypted and handled by fully-certified payment providers.
Please note that we need to know the names of all passengers travelling or the names related to the reservation concerned. If you are reserving or booking a flight, hotel or package on behalf of someone else, you must obtain their consent to use their personal information. We proceed on the basis that you have obtained the aforementioned consent.
Of course, you are solely responsible for maintaining the secrecy of your passwords, and your site membership account information. Please be very careful, responsible, and alert with this information, especially whenever you’re online.
If you choose not to provide certain personal information we request, you will still be able to visit our site but you may be unable to access certain options or services.
In order to ensure that your travel arrangements are completed smoothly and effectively, we may transfer personal information to countries which may not have data protection laws or to countries where your privacy and other fundamental rights may not be protected as extensively. We will transfer information only for the purpose of fulfilling/providing the services you have requested from us, in order to fulfil a contract with a third party for your benefit or to disclose information which we are required to do by law or requested from us by a regulator.
When you use a mobile app, we collect and use information about you in the same way and for the same purposes as we do when you use our website.
In addition to the same information we collect and use when using the Almosafer website, we also use some other information that we collect automatically when you use our mobile apps. Specifically:
There is a technology called "cookies" which may be used by us to provide you with customised information from Almosafer websites or mobile application. A cookie is an element of data that a website or mobile application can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Cookies also allow us to make Almosafer’s websites or mobile application more user-friendly by, for example, allowing us to take you to the language site of last use so that we can give you a better experience when you return to our website. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set it up to notify you when you receive a cookie, so you can decide whether to accept it.
If you’d like to request for account or data deletion, you can do so by contacting us through our branches, call centre and WhatsApp channel. You can also delete your account through our iOS app. Simply sign in with your registered email address or mobile number, and you can find the delete option within your profile details.