Still using the old Evitel branded towels/toiletries/etc. Which are horribly old and stained. More than one room in our group had to request for new towels/floor mats/ pillowcases. My first towel was stained. Had an obvious handprint on it. My second towel was worse. They gave me one smelly so strongly of pee (cat? rat?) we recoiled. Had to go out and buy towels. Both to shower with and to cover the pillowcase. First time I, personally, have ever done that. Ask for an extra pillow, told there's a charge. Ask for extra towels, told there's a charge. Ask for handtowels, told they don't have any. But if they did, I'm sure there would have been a charge.
Location in general is great. Location specifically is quite a headache. Situated at the corner of a major junction, you can hear everything at all hours. So loud that you can smell the colour of every bike and see the rumble of every truck that passes by.
All this being said, the staff we encountered were very pleasant and friendly. Such a shame the hotel itself was so disappointing.
Overall, a hard pass
As for hotel room pricing is just right for a 3.5 star stay. Worth for short stay. No other comments.
I always check in to The Evitel each time I visit the Batam.(I have visited that place ever since they first started out their business) My recent visit (2Jan 2020 to 5 Jan 2020) was not a pleasant one though. Laundry service standard sucks big time and also, instead of going down for free breakfast buffet (which is horrible!!!!), I tried ordering from their Ala-Carte Room service breakfast (Nasi Lemak). Their restaurant staff however stated that only the items (leftovers from breakfast buffet going on downstairs) is available for room service breakfast! I was shocked!!!! Then why the hell should I even bother ordering from the room service Ala-carte menu????
Verified traveler, Jan 2020
Location is walking distance from the famous D’steam Peranakan Live Seafood and Nagoya Hill Mall. The hotel is not as pictured. No swimming pool and room is small. We were given 1st floor room which can hear ppl from the lobby/cafeteria and view is another ppl house. Okay for short stay.
Verified traveler, Dec 2019
Breakfast was almost finished by 9 and no replenishing . Not worth to get with stay and include breakfast . Disappointing .
Very noisy on level 3. Throughout the night, loud engines of motorbikes could be heard. Being a light sleeper, I couldn’t sleep well at all. The buffet breakfast was truly disappointing. A lot of food had finished and not replenished when it was merely 9am (breakfast ends at 10am). Seemed like there was a shortage of food. Extremely limited choices too.
Verified traveler, Sep 2019