This is a condo hotel and is bright and new and modern, we had a pool access room and paid $120 per night with hotels.com. Comfy bed, large spacious room with microwave and stove top and full size refrigerator, clean and sparkling infinity pool in a tropical setting, quiet location with free parking and good internet, only 10 mins walk from beach but up hill on your return, we drove down there and would recommend transport if you stay here, but wonderful value and very relaxing.
Great place! Clean and comfortable with excellent service. Will definitely come back!
We always stay in Rawai but this was our first time staying At The Tree & we were pleasantly surprised! It was a brand new establishment, not too large, not too small. The apartments were self contained & it was walking distance to the main drag. The beds were a little hard & the wifi in the room wasn't great but overall, this was a lovely place & we would definitely consider staying here again.
Verified traveler, Jan 2018
At short notice I booked into this condo 43% at New Year was a good deal but maybe should have suggested there was a reason way. I was already on the island and wanted to book into a little early messaged the hotel via the booking company a couple of days before but no reply. Turned up about 90 mins early and the receptionist spoke very little English so didn't understand my request eventually i got in 1 hour early. My girlfriend was arriving later so I was trying to explain that and that I wanted to register her car for the car park again issues. The room was basic but clean however no light switch from the bed so you have to get out of the bed to turn the light off. A strict 1 towel per person the wifi password was wrong there was only about 4 English speaking channels on the Sat TV and no phone to ring reception the safe wouldn't work either.
2 of the 5 days I was there I had to ask for my room to be cleaned often there was no one at reception and all when there very poor English. only a few sunbeds round the pool and I had trouble swapping my pool towel after 3 days of use.
I wanted to keep my room an extra 2 hours at checkout again 3 people had no understanding of what I wanted fortunately what I think was a realtor was there and he translated a called had to be made somewhere and eventually I got an OK
The room and facilities were excellent. It is brand new and is well built. We loved the location, and it worked perfectly for our trip. However, it is important to note that this is close to the town of Rawai, which is a beach utilized for boats docking/excursions. This is not a beach where you would want to lay out. For us, we hired a boat to go to Bon Island everyday. It’s a virtually private beach and my wife and I enjoyed the solitude and peace. The town of Rawai is about a 5 minute walk from the hotel, down a hill (without a sidewalk). It has many good food options and convenience stores. If you want a beach for swimming or a party town atmosphere, this is not the place. Also, another important note, on GoogleMaps and through Hotels.com, the location is incorrect. There are two “At the Tree” options. One is the “condominiums” and the other is “apartments”. This is very confusing. Go to the “condominiums” because the “apartments” don’t exist. Again, wonderful stay!
Bad Tv reception and confusing convoluted way of searching for English station, none on normal settings. Desk said owner not interested in moving aerial, many complaints. Wifi poor reception and wrong instructions from desk. Housekeeping took key from room and I found it at reception no reason given. Housekeeping didn't leave any towels 1 day. Local beach hideous and Nia Harn long way. Plug broken, empty space where chair supposed to go. In the middle of nowhere. Not recommended