Barceló Gran Faro Los Cabos - All Inclusive

Customer service was great. Attentive and regularly helpful

I like that the resort is small and you could walk to the beach. The resort needs to be updated. It says it has 5 restaurants but only one restaurant is open at a time for the buffet and the one out of three for a sit down dinner which you need reservations. The game room/lobby needs AC and maybe more night entertainment.

Family of 5 with 3 kids ranging from 8-21 and we stayed for 5 nights. The 2 older ones stayed in their own room. Overall we enjoyed ourselves and the service was generally very good. Swim up bar was fantastic. But I recommend ordering at the bar and not the servers by the pool. Difference is liquor selection and pour. At the bar you can make sure you get what you asked for. Was not that crowded so easy to pick chairs by pool and no concern of leaving for a snack. The main point of issue, of the restaurants they have, 2 are ala carte. You have to make reservations and depending on how many nights you stay you can only make one or 2 reservations during your stay. The ala carte food served was EXCELLENT and our server Orlando was the best! But the reservations and dress code is not noted anywhere on Expedia description or the hotels personal website! You must wear long pants and closed toed shoes at these 2 restaurants. It’s 95 degrees, why would I pack pants! Also the ala carte restaurants are not open every day. The buffets and snack bar is. Buffets were good, not great but everyone ate well. The beach had no umbrellas and water is dangerous to swim in. Lastly, 2 days before we left we were told we needed to change room to upgraded rooms due to “maintenance”. Minor nuisance but our upgrade gave us one less bed. We did end up with a sea view room but we were hardly in our room. Hopefully maintenance was to repair ice machines, none worked.

The property was nice but trying to make reservations to the 3 restaurants were a headache. I wasn’t impressed with the buffets because I really don’t eat Mexican cuisine everyday.

Lose first 2 days due to chemical smell from air vent and exchange the room - Ended up with 1 King bed instead of double queen due to limited room available. Bathroom facilities smelly and not clean, bathtub stuck, shower looks dirty, not hot water on the last day and managers at the restaurants are rude. I would not recommended this resort.

The property is located in a good area based on stuff we wanted to visit. The staff friendliness was hit or miss. The pool staff was great but the restaurant staff at night we visited the italian restaurant and they seemed short staffed and overworked. We like the restaurants near the property and opted to go out to those instead. Overall the hotel is a decent stay.