Barceló Punta Umbria Beach Resort

Love everything

1. Once I got in bed, from day 1, I got dust mite allergy. I did not realise at start. Before the last night, I asked to see the manager who was not available. I was told he will call me back. The manager never did. 2. The Italian restaurant they operate is more like a food that does not demand much skill. Fruits are left in one area, yogurt in another, salad bar, cheese bar, overcooked food, bacon in a lot of food, not enough variety for vegetarians or vegans. I suggest for vegetarians and vegans to stay away from this hotel. The food is basic. For example, the tiramisu is not good and if I have to rate this on a scale of 10, I will give it “0”. The risotto was average or below average, the aubergine parmigiana was another joke, the aubergines were sliced between 3 to 4 cms thick, tasteless, as if prepared by a worst cafe chef instead of an Italian restaurant in a hotel. The food seemed to have been prepared by a below average Italian chef. I was told that I can arrange and suggest for some food for vegetarian but got completely ignored when requested. 3. Watch out before signing on order invoices in the Italian restaurant at the entrance. The lady welcoming you will get you to sign a blank order invoice even if you do not intend to order any drink. Check your bills before paying. This could be a fraudulent practice that I drew their attention on given I am an auditor of hotels and businesses!! 4. Lack of facilities: very limited. 5. Not welcoming for non-Spanish!

We. booked their sister hotel but when we got there, the hotel was closed. We finally got into the hotel that was closed and the operational staff said that that they moved us to another hotel. Although, they never sent us a text or email on this move. When we finally found the new hotel, they gave us a room that faced a busy road. We asked to change the room, however we had to pay an additional cost. Not my favourite hotel.

We had a fantastic stay but the quality of the food is the reason my overall is down

Wonderful facilities, very convenient location but horrendous check-in line. I had to wait 45 minutes to check in. Very inefficient. And on top of that, in order to get the pool towels, I had to get in line again. Very bad system for a simple to task to get pool towels. The deposit should be handled upon check in or at the towel kiosks. They shouldn’t send people again to make another 30 min line to give a deposit and get some pool towels. A total waste of time.

Very good hotel overall.