Comfort Suites Regency Park

I walked into the lobby to a musty smell, much like a dirty aquarium. The host finally found my reservation after a few minutes of searching. He gave me my room key and I headed up to my room. The maid hadn’t finished cleaning my room from the previous night. That’s ok I had a meeting to attend. After I got back to the hotel, I was able to get into my room. Later that night there was a fight in one of the rooms above me. I woke to shouting, screaming, and crying. Then furniture was thrown across the room. That was great. The next day I left the building using the stairwell. It has security cameras, but the access control is non existent, anyone could just walk right in and go up to any floor. There was a cockroach on by bathroom wall at one point and a beetle ran across the floor at the same time. The tv was horrible to navigate. When I was checking out the guy at the front desk took a moment to look up as if I was bothering him. All in all it was a below average experience.

Site didn’t mention pool was down. Found out upon check in. Tried to call to confirm reservation and ask about pool in advance no answer. Phone answer system needs immediate attention. Hotel entry door was old. The whole decor of hotel is outdated. Hotel had bad odor. Room was not cleaned properly. Walked into room with a red straw on floor from previous guests as well as other things. White Duvet had old urine stains. Door was off hinge could see outside of room in space from this. Amenities in room were bad. No coffee pot. Shower took forever to get hot. I felt like I was more at a rest stop motel than nice hotel in lovely area. Would not recommend.

Everything was great, clean room, comfortable beds. Pillows wasnt great but i always bring my own cause im picky. Reason for 4 stars was because pool was closed. Our main reason for booking this particular hotel.

My room was clean. The staff were all friendly. The bed was comfortable. The shower had great water pressure. Breakfast was great.

I believe this hotel can improve everything…. Mostly cleanness. The gym área was unusable due to the horrible smell. When I took it to the attention of the front desk they said it was Clorox ..kkkkk… Clorox, although unpleasant to some people, smells clean. Definitely the front desk person want willing to address my concerns. The room I stayed at, #512, was less than clean. Actually, while playing with my dog on the floor I found a crock sandal and an earring under the bed. I don’t know for how long it has been there and I am sure it wasn’t mine. I got to the hotel before 6:00 pm and, at the entrance door, there was mud, water and dry leaves that continued there until 8:00 am the next day.

The room was clean, comfortable bed, beautiful and very convenient location. But the hotel needs some updating and refreshing. Its looking kinda worn and cosmetic touches like replacing ragged dining chairs, painting scuffed walls and the like are needed.