Divi Aruba Phoenix Beach Resort

We recently stayed at the Divi Phoenix resort. The staff was great, the hotel is going through renovations right now but that was NOT really an issue. We did change rooms as our room smelled musty, we were relocated to the new refurbished rooms and it was MUCH better! The island as a whole was easy to navigate and we drove around everywhere! The beach area in front of the hotel wasn't all that great, but just a short walk down the beach was beautiful water. The pool area was well kept and very clean!

Service and clean

Thanks for the upgrade.

like the way the beach is the last in line from the rest of the hotels

We had the same problem we had last year with a mildew smell in the room. Many of the guests we talked to had similar problems and were having their rooms moved. This is something that needs to be addressed with the zip and stop pretending that it doesn’t exist.

Room wasn’t ready for 2 hours. Wait in hoodies in the heat. No one showed us around the resort or to our room. Had to find our room on our own, Key for room wouldn’t work… had to go up and down 3 times till the bell boy opened our door and had our keys fixed. They said we’d get a welcome package and we didn’t get anything. No room service past 10pm No hot water In showers Ac sucks. Only place that had AC was the gift shop. No restaurants other than a pool bar, and a bar shack. Pools are filthy. No drink or food service at beach or pool. Iguana poop everywhere. I would say service sucks but it was none existent… Went to eat and drink at other resorts down the beach. We will definitely stay at any resorts other than this one. Aruba is amazing divi sucks