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Dreams Sapphire Resort & Spa - All Inclusive
Dreams Sapphire Resort & Spa - All Inclusive
Super Manzana 11, Manzana 9, Lote 10
I was there for a week, the first part of my stay in the preffered tropical view wasn’t great I had maintenance and cleanliness issues. the preffered areas and breakfast restaurant was awesome. I then upgraded to indigo and it was a whole different level of service and luxury. The staff were extremely friendly and genuine and treated you like family. Shout out to Julio in the blue water grill and victor and Alex on the indigo rooftop. The best service I’ve ever had!
christopher j, Nov 2024
Overall it was a good vacation. The staff at the property were very nice and helpful and went out of their way to make sure you have everything you need. The food was ok, definitely not a foodie resort. There are options so it was still easy to find something to eat and food was pretty much available all day. The beach was not very good. Way too much seaweed and garbage and the water was not the greatest but not the hotels fault I guess. I would definitely recommend this place for families, my kids loved the water slides and spent some time everyday there. Would go back for the right price for sure.
Rasheed, Nov 2024
1. They tried to charge us for sheets we ruined from getting food poisoning from the room service. They tried to charge us $576. We had to challenge this.
2. The only good service here is the housekeeping. They are divine.
3. The food is bad. Unless you go to a restaurant which are first come first serve so it’s extremely hard to get in one, but even then it’s not great.
4. They are extremely racist and made our stay absolutely horrible. We had to prove we were vip to use a golf cart for transportation. They tried to claim regular residents don’t have access. We were constantly told different information by everyone.
5. We were not allowed to leave the resort with an Uber. We were attacked by a taxi driver rocks thrown at us. And no one cared. It was terffying. No one would help us after being ATTACKED. You are trapped at this resort.
Do not stay here if you’re Black or brown. This is a horrible place. This is my 3rd dreams experience all of them great but now I will never go back. My travel agent has been notifying Hyatt but everyone beware don’t go here.
Paula, Nov 2024
Time Share based resort. Not advertised as such. The pools, rooms and restaurants advertised were restricted to Time Share members only. Leaving non Time share people only 1 pool and limited room selection.
We paid for a waterfront room and were told they were for timeshare guests only. We were not offered a refund for the cost difference.
Room service didn’t show up on a couple of occasions. A couple cockroaches in room.
Wait staff was wonderful, front desk staff not wonderful.
Not worth the money at all!!
BREE, Oct 2024
The staff was incredible. The food, the amenities were incredible. The furniture of the restaurants were a little dirty, they need to take care of this details too.
Habibi, Oct 2024
The rooms and buildings are in dire need of repair. The sliding glass door was difficult to close and the glass had gaps that the hot air could get through to the room. The place is huge and you do ALOT of walking. The website doesn't tell you that their is not an elevator (unless you upgrade to Indigo and that elevator didn't work most of the time we were there. On the plus side the employees are awesome! Always smiling and friendly and willing to do what they can to make your stay enjoyable. Bottom line - In my opinion it's overpriced, food is adequate but not great. Would we come back - No.
Robert E, Oct 2024
Amenities
Amenities for Dreams Sapphire Resort & Spa - All Inclusive
FAQs
FAQs for Dreams Sapphire Resort & Spa - All Inclusive
Have a specific question in mind?
Check our FAQ section to find answers to commonly asked questions. Explore popular topics and find the information you are looking for.
What are the check-in and check-out times at Dreams Sapphire Resort & Spa - All Inclusive?
The check-in time at Dreams Sapphire Resort & Spa - All Inclusive is 15:00 and the check-out time is 12:00.
Where is the Dreams Sapphire Resort & Spa - All Inclusive property located?
Property is located in Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, Mexico.
What are the dining options available at Dreams Sapphire Resort & Spa - All Inclusive?
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite to eat at one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the swim-up bar or one of 6 bars/lounges, or 3 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.
, Dreams Sapphire Resort & Spa - All InclusiveWhat are the top amenities available at Dreams Sapphire Resort & Spa - All Inclusive?
The top amenities available at Dreams Sapphire Resort & Spa - All Inclusive includes Free Wi-Fi, Extra charge Babysitting service, Front desk, Smoking area, Gym/fitness centre.
Is free cancellation available?
Yes, free cancellation is available. However, it is recommended to review the cancellation policy carefully before making a booking.
What are the closest top attractions near Dreams Sapphire Resort & Spa - All Inclusive?
Distances are displayed to the nearest 0.1 mile and kilometer.
Arrecife de Puerto Morelos National Park - 0.3 km / 0.2 mi
Puerto Morelos Beach - 1.1 km / 0.7 mi
Ojo de Agua Beach - 4.2 km / 2.6 mi
Puerto Morelos Town Square - 4.6 km / 2.8 mi
San Jose Catholic Parish - 4.6 km / 2.8 mi
Puerto Morelos Artists’ Cooperative - 4.6 km / 2.9 mi
Faro Inclinado - 4.7 km / 2.9 mi
Jungle Spa - 6.9 km / 4.3 mi
Monumento Ruta de los Cenotes - 7 km / 4.3 mi
Dr. Alfredo Barrera Marin Botanical Garden - 7.1 km / 4.4 mi
Sanctuary of Hope and Time Capsule - 7.9 km / 4.9 mi
Petempich Bay - 9.2 km / 5.7 mi
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 14.7 km / 9.1 mi
Moon Palace Golf Club - 16.3 km / 10.1 mi
Xoximilco - 16.6 km / 10.3 mi
The nearest airports are:
Cancun Intl. Airport (CUN) - 23.2 km / 14.4 mi
Cozumel Intl. Airport (CZM) - 70.3 km / 43.7 mi
Tulum Intl. Airport (TQO) - 141.2 km / 87.8 mi
Attractions
Points of interest
- Distances are displayed to the nearest 0.1 mile and kilometer.
- Arrecife de Puerto Morelos National Park - 0.3 km / 0.2 mi
- Puerto Morelos Beach - 1.1 km / 0.7 mi
- Ojo de Agua Beach - 4.2 km / 2.6 mi
- Puerto Morelos Town Square - 4.6 km / 2.8 mi
- San Jose Catholic Parish - 4.6 km / 2.8 mi
- Puerto Morelos Artists’ Cooperative - 4.6 km / 2.9 mi
- Faro Inclinado - 4.7 km / 2.9 mi
- Jungle Spa - 6.9 km / 4.3 mi
- Monumento Ruta de los Cenotes - 7 km / 4.3 mi
- Dr. Alfredo Barrera Marin Botanical Garden - 7.1 km / 4.4 mi
- Sanctuary of Hope and Time Capsule - 7.9 km / 4.9 mi
- Petempich Bay - 9.2 km / 5.7 mi
- West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 14.7 km / 9.1 mi
- Moon Palace Golf Club - 16.3 km / 10.1 mi
- Xoximilco - 16.6 km / 10.3 mi
Nearest airports
- Cancun Intl. Airport (CUN) - 23.2 km / 14.4 mi
- Cozumel Intl. Airport (CZM) - 70.3 km / 43.7 mi
- Tulum Intl. Airport (TQO) - 141.2 km / 87.8 mi
About the property
Property policies
Check-in
Check-in: From 03:00 pm To 12:00 am
Check-out: Until 12:00 pm
Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- This property uses a grey water recycling system
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Check-in Special Instructions
Front desk staff will greet guests on arrival at the property.
Important information
You need to know
- A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
- A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1.
- The property allows pets in specific rooms only and has other pet restrictions. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Fees and extras
Optional fees
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Property description
General description
Set along the shores of Puerto Morelos, Dreams Sapphire Resort & Spa - All Inclusive in Puerto Morelos offers a tranquil beachside experience with a family-friendly and contemporary tropical design. Inspired by the natural beauty of the Riviera Maya, the resort features 488 rooms and suites—some accommodations include private terraces, ocean views, or direct pool access. Guests can unwind at the full-service spa, enjoy the on-site water park, or take advantage of the tennis courts and fitness center. Dining options include multiple restaurants and bars, while children’s activities and a kids’ pool cater to younger guests. The property is conveniently located just 0.7 km from Puerto Morelos Beach and 4.6 km from Puerto Morelos Town Square. Arrecife de Puerto Morelos National Park is only 0.3 km away, offering opportunities for snorkeling and nature exploration. For a closer look at the setting, browse pictures of Dreams Sapphire Resort & Spa - All Inclusive.
Location
When you stay at Dreams Sapphire Resort & Spa - All Inclusive in Puerto Morelos, you'll be on the beach, a 2-minute drive from Puerto Morelos Beach and 8 minutes from Puerto Morelos Town Square. This all-inclusive property is 10.1 mi (16.3 km) from Moon Palace Golf Club and 14.3 mi (23 km) from Maroma Beach.
Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite to eat at one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the swim-up bar or one of 6 bars/lounges, or 3 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.
Rooms
Make yourself at home in one of the 568 guestrooms featuring iPod docking stations and free minibar items. Your bed comes with down comforters and premium bedding. 50-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.
Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a complimentary water park, and outdoor tennis courts. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Business, and other amenities
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Planning an event in Puerto Morelos? This property has 8295 square feet (771 square meters) of space consisting of a conference center and 4 meeting rooms.
