Maison Privee - Luxury Sea View Apt in FIVE Resort on The Palm

The place is good and upscale, but it turns out that the apartment is in the Five Palm Resort but is owned by an investment company, Maison Privee, which results in the following: 1- Check-in is uncomfortable. A representative from Maison calls you and asks about the time

On arrival, we were put into the wrong apartment for the first night. We then changed to the apartment that had been advertised. It wasn’t as clean as we are used to especially in Dubai; the floor and sofa was stained and the glass on the balcony was filthy. My biggest concern was that we didn’t have gas throughout the trip so if we did wasn’t to cook, it would have been difficult. There was no kettle either so we could not boil water. This was resolved with a kettle being supplied to us but on the 3rd day of being at the apartment. Lastly, the service at the Five hotel was appalling. The hotel looks fantastic with great facilities but the service around the main pool and pool restaurant was the worst I have ever experienced. It’s extremely expensive but took an hour most days to receive your food/drink order and it was difficult to get a bed around the pool unless you spent a minimum of 500 dirhams.

Up on checking the toilets were dirty and the bed sheets had hair

The condition of the hotel haven't described like it be indeed, no efficient service as a 5 star hotel or hotel appartment , although I appreciated from our agent Mr Imran khan. There is a lot of way to improve it's service that surely you know better than me for instance put some tea coffee and primary need and facilities or daily cleaner.