The Pell - Part of JdV by Hyatt

We were really disappointed by this hotel, especially for how expensive it was (almost $700 for two nights). From the pictures, it looked pretty, new and modern. What we didn't realize was that it is located right off of a busy street and you can hear EVERYTHING, both in and outside of the hotel. We heard our neighbors flush the toilet, run the shower, walk around the creaky floors upstairs, and listen to TV. I heard the woman across the hall place her dinner order, a baby crying, someone else's alarm going off, a dog with a squeak toy (hotel is pet friendly), planes flying overhead, and cars, trucks and motorcycles in the parking lot and on the busy street. We were roused both mornings around 7:00 a.m. due to how noisy the hotel was. Also, the parking lot is right outside of your window and the hotel does not have an elevator. We missed that fact in our research on Hotels.com. My friend had a physical ailment that made stairs difficult and we had a lot of luggage, so we secured a room on the first floor. That meant that when people stood right outside our window on the sidewalk, we could hear their conversation, and headlights were pointed into our window. There was no privacy unless you had your blackout curtains drawn. It looked like an old motel that someone tried to modernize but you entered your room from the inside. It was nice if you didn't look too close, but even the remodeling work was poorly done.

Dumpster being changed around 3 am was very noisy Also lots of outside noise which sounded like construction going on until midnight. Other than noise, I’d give it 5 stars

Great Service and Great Property

Very clean. Nice decor

Very relaxing and enjoyable stay. Will definitely come back

We were surprised how unfriendly the check in staff person was. It seemed like she was annoyed we were there. I’m not sure what we did to bother her, maybe because we have young kids but they were pretty well behaved. She did not tell us anything about the property at all- nothing about gym, restaurant, check out, amount they charge to my card. It was very disappointing because the check in is part of the hotel experience and this was a one night in a hotel for my family as a local vacation. It kinda made me feel like we shouldn’t have spent the money. The room was very very nice and I later asked for a microwave from another staff who was very friendly and kind. They brought the microwave so quick to the room, very good service. Unfortunately the person at check in made us feel disappointed about the whole stay as we did spend over 300$ for one night.