The Source

My husband got food poisoning from omelette and the staff were not friendly, sink was blocked. They had very loud music at swimming pool which we were not aware of. The gardens and swimming pool were lovely.

We stayed at The Source for 2 nights in April 2025. We are a family of 6 and booked 3 twin rooms. The first thing to say about the hotel, is that it is obviously owned by someone, or by a group of people, who know what quality looks like. The hotel looks exactly like the photos, It is a boutique hotel with some fantastic touches and facilities. The buildings, the pool, the Spa, and the gardens, are all fantastic. Tasteful, well designed, and incredibly well maintained. However, in stark contrast to the appearance, the management of this hotel is very very poor. I would summarise it by saying that the guest services team is a. absent, b. takes no ownership for the client experience, and c. lacks any empathy for what a client may expect when booking and staying in a property like this one. As soon as we checked in, there were clues all around that the management was not engaged in the client experience. We saw guests being poorly served and becoming frustrated, numerous gaps in the organisation, some of which were explained away by the fact that the hotel 'had just hosted a wedding', and an on-site team that looked tired and disinterested. The biggest challenge with our own stay, was the checkout. We were leaving early for a 10.50am flight, and discussed the arrangements with the reception the day before. We agreed that we would order a taxi at 8am, for an 8.30am collection. Sounds easy? You would think so, but for some reason the reception failed to mention that they woul

We had a wonderful stay at the source during our trip through Morocco. From the moment we arrived, the staff went above and beyond to make us feel welcome and comfortable. A special thank you to Ziad, who was incredibly kind and helpful throughout our stay. The hotel itself is beautiful, with a peaceful atmosphere and great amenities. We truly appreciated the warm hospitality and would definitely recommend this place to anyone looking for a relaxing and memorable stay.

The gardens and the whole grounds were beautiful and filled with hidden surprises with rooms tucked away in all number of nooks and crannies amongst groves of scented bushes,roses,palms, herbs and cactuses etc etc. some areas were tired and definitely in need of repair but this did not destract from the charm and character of this wonderful retreat.

Nice place to stay. It seems to me more a singer songwriter retreit where they can quitly work, write and jam. The prices at the bar/restaurant where way to high so we did not eat here.

Has potential to be a top luxury resort - needs to improve its customer service and maintain its facilities better. Should do a better job of managing tours and guest requests - for instance should provide detailed tour information and costs to guests instead of having to ask overwhelmed staff. Also room had broken furniture, fixtures and paint coming off walls. Otherwise resort is quite beautiful and a uniquely designed and laid out property.