Hampton Inn Jacksonville-Downtown-I-95

First, I want to say that my guest relations associate at the Hampton Inn was excellent. She was happy and personable. That was the only nice thing at this hotel. The hotel is under full renovation. Hotels.com nor Hampton Inn thought this information was important enough to make the customer (myself) aware. Had I known the hotel was under such an extensive renovation beforehand I would have opted for a different hotel. There was no access to rooms through the lobby. Out of the 4 outside doors leading into the hotel (not including the lobby door) there was only one in operation. This one door led to an elevator lobby for guests to access their rooms. This elevator lobby was covered in construction dust. The elevator floor had tape on it holding flooring down. The parking lot was mostly taken up by the construction material, dumpsters, and vehicles. The room which we were assigned was not cleaned. There were food and drink stains on the dresser and there was thick dust on the bathroom vanity. The pillows were so old that the cotton inside had formed into balls which was extremely uncomfortable. The sheets felt and sounded like paper. I am extremely disappointed with the lack of communication, the condition of the hotel, and the overall comfort during my trip.

Good location. Very clean, comfortable rooms. Great amenities.

Perfect hotel for attending an event at the Vystar. Staff was very friendly and the hotel was clean and comfortable.

Nice facility, refreshing pool, good service. In JAX for a book festival. Location was handy and nice little restaurant within easy walking distance (Southern Grill). The only negative was having to pay for parking.

We booked this hotel because of its proximity to the nearby hospital- it was very convenient as well as comfortable, clean and well attended. The staff was very friendly, helpful and accommodating which goes a long way - especially during a stressful time. Thank you!

We requested a room on the first floor near a door out to the parking lot. The night clerk was able to provide one next to where we parked our vehicle, so it was easy to roll the oxygen machine needed by a family member right into the room. We were very appreciative. However, the room was missing a curtain over the window and a phone. The clerk brought us a thin sheet to put over the window. The door was also hard to close. The door leading outside was very noisy when opened and closed. The person in the room next door must have gone in and out 30 times before finally calling it a night around midnight. Then the maids were out early working the hall while talking extremely loudly. We didn't get much sleep. I also felt the charge for parking in THEIR parking lot was petty. We had two vehicles, so we were charged $25 to park. Shouldn't a business provide a place for their customers to park? While the staff was very nice and accommodating, we will not be returning.