htop Amaika & SPA - Adults Only

Overall we enjoyed our second stay here, the all inclusive is really good if you don't mind only a slightly varied menu and the usual drinks. Staff were all polite and helpful, fun too! The spa is nice but the water in the jacuzzi could be warmer. Last year our room was in better condition and seemed cleaner than this year but you do get wear and tear. The area feels safe and 5 mins from the beach with loungers/umbrella, there is a train that beeps about every half hour running alongside the beach but not annoying. Also check for festivals/Iron man as it gets very busy and loud on the street just next to the hotel. Fireworks were fab though! Some shops/bars/restaurants nearby and a few things to visit too. All in all a great place to stay!

The hotel can ‘host’ over 400 guests. It has 26 poolside sun loungers, most of them broken. It has 100 sun loungers on the beach. If you’ve managed to get any sleep on your wooden mattress, you have to set your alarm and join the queues at 7.50 every morning to get a beach sun lounger (tickets dispensed at 8.30) or a pool spot (opens at 9). This is not a way to start a holiday. You can’t even make a tea or coffee in your room to take with you into the queue unless you bring/buy your own kettle, milk, tea /coffee and mugs. Feel like complaining? The staff response is very mixed. Some people actually trying to help, others look at you like you’re the problem. My wife was pregnant during our trip so after not sleeping for a night or two I asked for a refund which seemed to put the manager out. Wouldn’t recommend the food for a pregnant, gluten-free person but for me it was okay. The restaurant area is cramped and loud with bright lights - no ambience at all. This hotel is at best, a tired 3 star hotel. At worst, it’s a daily 30-40minute queue for a sun lounger on a crowded beach where you can’t get your all inclusive drinks, or a longer queue for a broken sun lounger where you can. In the spirit of leaving a balanced review, the shower was good. We left the hotel with 2 nights left in the booking having been offered a refund by Expedia, which they have since reneged on.

The hotel was beautiful the staff friendly and helpful will definitely stay here again

Excellent hotel

When we arrived the staff were lovely, they provided all the relevant information needed. We arrived to our room and we had some door problems however they solved the problem and moved us to another room and assisted us as much as they can. The staff in each department are friendly and the hotel is clean.

Property looked a bit tired but served its purpose, clean with lovely staff