Magnuson Hotel Park Vue

Check in was difficult. Our first room had no tv, refrigerator or microwave. Got moved and second room had vice grips for a doorknob. Staff left office early.

Not nice, I would never stay here again

After spending several hours trying to check in, I was shown a shabby room with a non working AC. They managed to find me another room at a different motel. I spent over a week at this facility but had to cut my stay short. I was assured that the difference would’ve refunded. Magnuson Park Vue refused. I am part of a group of fifty pilots that visit Ely yearly. This facility is now blacklisted. Do not shy away, run away from this operation.

Hotel and property good. Connivant location close to downtown Ely. Room clean and large. Nice Bathroom and sink. Had a refrigerator and coffee maker. All good, I have a good night sleep and was comfortable Room for Improvement: TV and Dish did not work. Could not see news. Had no contact with check in person. The information and key was left with my name in an envelope on the main door. It had my address and information in it. Not safe for security. No one manning the office at 7am, where I was told to finish my check in. Could not talk to anyone. Door open and unlocked but no one in the office. No coffee and no cont. breakfast as I could see by sign on the door. I am traveling and really need my coffee. I could have taken stuff out of the office. If I was a thief. Lastly, I wanted to change card from my sister-in-law who booked the room, to my card. No one to help. I waited and was told that no one was there, so I left. It cost me extra time and concern about our CCs. Thank you for reviewing my feed back. Respectfully, James Brown - staying at property Janine Brown - booked room and card used. 208-800-8849

No one at the front desk, had to call to get service. Our door wouldn't unlock we were told to put a shoulder to it. Internet was out no TV. Contacted manager said TV would be up and running in 30 minutes would check back in with us. Manager did not check back in express the manager that this was unsatisfactory and that we would probably be leaving. Spent the night tried to turn in our keys the next day no one at the counter no one answered the phone had breakfast came back no one at the counter no one answered the phone.

The front desk messed up the billing for two rooms upon arrival. Keys to rooms did not work. Rooms were not very clean. Carpets full of stains and crumbs. Blood stained bath towels and no hand towels. The mattress had a broken spring poking out of the side of the mattress and I almost gashed my leg. Come to find out, someone complained about that on yelp 11 months ago and they never replaced the mattress. Lucky me. The air conditioner is a joke. As in, not good at all. I had no refrigerator in my room, but my friend did in his. We've gone back to the front office 5 times to get the bill fixed and there's no one ever there. Guess who else will never be there again...ME!!!!!