Spark by Hilton Birmingham Colonnade

I reserved a king with a pull out sofa. When I arrived, I was told the property does not offer this type of room. If I had know this, I would not have made the reservations. Seems very misleading!!!

Upon arrial, the property on the outside was very clean. Walking in, the inside was clean also. The front desk attendant was outside on break and as I was walking through the door he came in very quickly and checked me in promptly. The gentleman was very professional and knowledgeable about the hotel. Room was very clean. Will definitely stay here again.

We just stayed at this hotel the past weekend. I booked it specifically for the restaurant and breakfast option to help with our schedule. False advertising! No bar, no restaurant, dry cereal as the “breakfast”, the pool was closed, no maid service. Ug! It was a busy weekend in Birmingham so we paid like $140 per night. It was complete robbery.

It is a bit tired but, there is a major remodel going on now. The room itself was very clean and good.

Where to begin? Upon arriving for check in, the front desk was in disarray and dirty. The lobby was not clean (carpets, mirrors, glass, etc.). The employee was not very helpful or efficient with the number of people he was dealing with. The elevator was dirty and missing the elevator certificate. Then upon getting onto my floor, the carpet was not vacuumed with some white specs of something all down the hallway. My room was about the same, although not as bad. The wall mounted thermostat did not work, but the unit in the window did. The shower curtain was ripped. Some of the outlets in the room DID NOT work so my phone did not charge overnight. The setup of this hotel is very weird. The back of the hotel is what is facing the main road that you access it from, so you will miss it BECAUSE there is no sign pointing you to the parking lot. Nothing. Absolutely a poor layout. The pool was closed. The food in the morning is NOT a hot breakfast. The night before I stayed at another hotel for less money (Best Western) that had it. Then the last thing... there are cargo containers everywhere in the parking lot. I asked, on check out this morning why that was. I was told that they are in the process of remodeling. I guess in the meanwhile, they are letting the property and the experience of staying there fall into the toilet. Terrible. Believe the bad review and ignore the stellar reviews. Seriously.

Property under renovation. Would have chosen another hotel in the area had I known. Probably will be fine after the renovation but the floor was a mess. Property in need of updating.