Valley View Guest House

The service level was poor, below our expectation. Hotel staff not communicative to the extent of preparing unconfirmed breakfast. We found this a bit strange for a guest lodge.

Gezellig en knusse bed and breakfast. De kamer was ruim en alles was netjes en schoon. Het ontbijt was voldoende. Vlakbij Pilanesberg National Park.

Amazing, good service, friendly staff, clean place

The Guest House's advert online is totally inaccurate and misleading. It only describes and shows photos of the main building; yet not of a separate building located about 5 minutes away, which is where they send many guests. We were among the unfortunate ones to be told, upon check-in, that there's no vacancy at the main site. Instead, we were given a room that is of the worst standard ever seen. The carpet was wet from a leaking sliding door, so the room smelled very bad from mildew. We requested a room that didn't smell but were told the place was fully booked -- no apologies or sympathy shown at all by the staff, despite that we had children with us. There was no running water when we arrived, so couldn't take showers before bedtime (which we needed to do because we had to leave the next morning before sunrise for a very early game drive); and clearly management was aware of this because they provided buckets of water in the bathroom to flush the toilet. In the morning, some water did eventually come out of the tap, but it was cold (no hot water at all). There was also no internet in the room. We paid around USD$170 for the night, despite this being of brothel quality! The place was a major rip-off and was not anything like the place that we expected, according to the booking made online.

I didn't stay, left the next morning. There is no way the place is 3 star. It's Not in a national park!!!. I would appreciate a refund please.

The staff was nice, but my main issues were with the layout and cleanliness of the property itself. In case this isn't in the description -this property is actually 2 guest houses, spread over 1km/mile apart. When we arrived, we were told the main house (where we had hoped to stay, as that's where breakfast and reception are located) is completely booked, and that we'd have to drive down a circular road to the second (overflow) house. They gave us vague driving directions, but because nobody escorted us (and the building numbers are strangely out-of-order) we had trouble finding the second guest house. When we finally arrived, we checked into our rooms, which had a slight sewage smell and whose bathrooms lacked soap and toiletries. The water in our toilet was continuously circulating with brown foam inside, even unused. We appreciated the AC and the comfy bed, as well as the service, but would rather have stayed in the main house or at least cleaner rooms. Hope this helps, travelers!