WoodSpring Suites Raleigh Apex

Stale urine in toilet, Hair on toilet rim. Keys were made before even checking in. Fire alarm was already going off upon check in

Where do I begin! Well when I got to my room went to use the bathroom the toilet seat was filthy, it also was stopped up and unusable, the room telephone did not work. Also the room itself furnished NOTHING as far as any kitchen equipment. After a couple of hours I did find a tent on the floor that said if you needed anything call. How was that possible if the phone wasn’t working? The front desk was unmanned after 10 but when I used the lobby phone I was able to reach someone on the lobby phone and my toilet was cleared. Also who still has a 32” TV? I could hardly see it from the bed. The heater and the bathroom fan was very loud. I travel extensively and this hands down was my worst hotel experience!!!! There were a couple of other issues with the room but I just listed the major issues. I would like a full refund for the horrible experience!!!!!

People were nice, except for the maintenance man who decided to take it upon himself to try and get my son to come out of the room when I wasn’t there (don’t do that). Front desk was nice. Hotel itself was dirty. Trash everywhere, overflowing outside, dog tore up someone’s trash in the hallway inside. There always seems to be a fire alarm going off. Literally everyday so be prepared to get woken up to that at 4am. Or 8.. whatever time someone feels like pulling it that day. I ended up having to leave because between the fire alarms and the loud neighbors which I complained about twice, I couldn’t sleep for anything. And to be fair, I do not complain about a whole lot. I understand hotels can be loud. But the level of loud was insane. Front desk was knocking and calling and they couldn’t hear them over the music. So it wasn’t too much the hotel itself, more the people and maintenance that made the stay unbearable.

It was a nice room. Inexpensive, shower was good bed was comfortable. Staff was nice. No issues at all

This place was horrible as soon as we walked in! Everything looked dirty and outdated. We immediately went back to the front to cancel the stay and the receptionist told me that they “don’t do refunds” and that “no further action is required on my end and I should receive my money back in a couple of days”. That never happened so I disputed the charge. Two months later, they reversed my dispute a day before my college graduation! I tried calling several times and no one is picking up! They WILL be dealt with!

The hotel room is very dirty and the furniture are too